"This item cannot be displayed" is returned when attempting to open an archived item in a Public Folder.

  • Modified Date:
  • Article ID:000011243


Unable to view archived items in Public Folders when the setting In folders other than the inbox, save replies with original message is set in Outlook.


Error Message

This item cannot be displayed.

Additional information: You may need to install additional software to view items of this type or it may only be possible to display this item from the folder that contains this item.



This issue is caused by the Outlook setting and how Enterprise Vault recalls the item. 

Note:  With this setting checked in Outlook the following message will be returned when clicking Post Reply on a post.   Can't save sent items to a public folder.  Save sent items to your Sent Items folder instead?



1. Uncheck the option In folders other than the inbox, save replies with original message by going to Tools > Options > Preferences tab > E-mail Options button > Advanced E-mail Options button in Outlook. 

2. Grant the user or Default Folder owner rights on the Permissions tab of the folder properties. This will allow the recall process to function properly, however the user will not be able to delete or edit items, or create sub-folders.


This issue has been addressed in the following release:

Enterprise Vault 9.0.4 - Release Details

Enterprise Vault 10.0.1 - Release Details

Terms of use for this information are found in Legal Notices.



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