Late Breaking News for Enterprise Vault 9.0.3


Enterprise Vault 9.0.5 Released! (August 28, 2013)

Symantec Corporation updates this article as new customer-related information pertaining to 9.0.3 becomes available.  Symantec recommends that you frequently check this TechNote for updates or subscribe to receive updates to this document.

Note: While all information (known issues, hotfixes) is listed it does not mean every issue applies to every environment.  Please read the details of the issue if you feel it applies to your specific situation for complete information and suggested actions.


Symantec recommends that you frequently check this article for updates or subscribe to receive email notification each time this article is updated. 

Software Alerts

Enterprise VaultArticle
Security Advisory: Symantec Enterprise Vault Unquoted Search Path in the File Collector and File PlaceHolder servicesTECH204135 
Security Advisory: Symantec Enterprise Vault Updates Oracle Outside In Module for Multiple IssuesAL1255 

Known Issues Existing in 9.0.3:
Symantec Corporation has acknowledged that the below-mentioned issues are present in the version of the product listed in the Products Applied section of each document. Symantec Corporation is committed to product quality and satisfied customers. Please refer to the documents listed below for additional information. 

Enterprise VaultArticle
Event ID 7110 can occur during SIS Part validation after sparse file collections has extracted items from CAB files for re-collection.TECH216681


Enterprise Vault for Microsoft ExchangeArticle
 Cross Saveset-collection partition causing the archived content to be inaccessible..TECH229218
Enterprise Vault (EV) Vault Cache Synchronization fails for all users when the EV server is running with a Turkish language settingTECH227788
Post processing may fail for Custom Recurring Calendar items with error 0x8004010f (MAPI_E_NOT_FOUND)TECH227986
Additional file types added to the Enterprise Vault (EV) registry value 'ExcludedFileTypesFromConversion' are reset.TECH214026
Mail Items with attachments that have an RMS policy applied to them do not display correctly when openedTECH213944
An EVSVR DirectoryArchives Repair operation fails to recreate an ArchiveFolder is a DVS file is missing in the folder being repairedTECH212963
An unsupported Microsoft Outlook version has been detectedTECH211528
Unable to maunally archive emails in Outlook Web Access 2010 (OWA) using Internet Explorer 10 in Compatibility Mode.TECH211197
An EVSVR DirectoryArchives Repair operation can generate "Error deleting surplus Vault record" errorsTECH210128
Shortcuts cannot be replied to or forwarded in Outlook 2010/2013 when Enterprise Vault is unavailable.TECH209132
Actions taken in the Outlook Add-in are not properly recorded in the EV Audit logTECH209221
Certain Archived Items have an Incorrect ArchivedDate and IDCheckSumHigh within the Saveset TableTECH209243
Enterprise Vault for Exchange: 'An error has occurred in the script of this page' is generated during a 'Move to Mailbox' execution from Archive ExplorerTECH208778
An EVSVR DatabaseReferences operation may incorrectly reports Invalid Savesets if duplicates exist on a Centera deviceTECH204258
Event Id 6578 occurs during shortcut processing for shortcuts that do not originate from the mailbox being processed.TECH207803
Enterprise Vault creates MDC files for each additional Archive end users have access to regardless of the choice to synchronize the additional Archives into Vault Cache.TECH200200
Vault Cache sync fails due to "An invalid character was found in text content"TECH154692
Public folder restores and/or archiving intermittently stop working until EV services are restarted or the server is rebootedTECH200967
In certain circumstances, the Enterprise Vault (EV) Backtrace function can generated more than expected logs, which may cause drivespace issues.TECH204659
Enterprise Vault (EV) Archive Usage Limit in the Vault Administration Console (VAC) has a limit of 16GBTECH130286
EV client creates MDC files for each additional enabled mailbox end users have access to even if the end user does not select the option to synchronize the additional mailboxes to cacheTECH200200 
Outlook Add-in enables deletion of Special Folders from delegated mailboxesTECH183229
Enterprise Vault OWA Resource Tool does not detect all Exchange Servers in the environmentTECH181297
IPM.Schedule.Meeting.* messages are archived multiple times by the Journal TaskTECH181851
Following the installation or upgrade to Enterprise Vault 9.0 SP3 post-processing fails to completeTECH180841
During a Move Archive, error "The destination saveset specifies a different Site to source saveset. You can't copy savesets between sites" occurs when moving an archive within the same site.TECH200877
Outlook 2010 hangs when loading the Enterprise Vault (EV) Add-InTECH198674
"Login Failure: Unknown user or bad password" when attempting to sign into the Enterprise Vault (EV) for Mac tool bar.TECH198273
Mailbox archiving may fall behind due to poorly performing SQL queriesTECH196641
Number of items reported on Vault Cache Properties page may show less than expectedTECH196589
Virtual Vault may not be available after installation of the Enterprise Vault Outlook add-in when office language pack is being usedTECH196255
Vault Cache synchronization may fail with 0x800710DD when user is delegated access to a folder in another user's archiveTECH196327
Error with the Enterprise Vault Services after an uninstall of the Enterprise Vault Client from serverTECH178024
Repairing an Index fails on specific items In Enterprise Vault 9.0.xTECH192464
Outlook intermittently crashes when using Virtual VaultTECH190109
Items stored on Hitachi Content Platform cannot be retrieved by StorageCrawler for indexingTECH188919
Items recently deleted prior to closing an Archive will not be removed from the Vault Store JournalDelete table.TECH188007
Exchange Organization named in double byte characters causes mailboxes not to be listed in the Enterprise Vault (EV) Enable Mailbox wizardTECH187868
The Enterprise Vault (EV) Storage Expiry report is not written if processing was ended by the schedule and did not complete.TECH180299
Outlook Add-in log file incorrectly shows server version as 10.00TECH180285
The Enterprise Vault (EV) Storage Delete processes may fail with an 'Out of Memory' condition when starting. TECH175979
Export Archive Wizard aborts when it encounters a problematic saveset. TECH178916
The Move Archive process fails during Copy phase with "There is another item with the same transaction id in the destination archive" when the SkipDuplicateItems switch is enabled in the EVMoveArchiveTask.exe.config.TECH178341
Certain file type extensions with in a .zip file are not searchable.TECH178803
With auditing enabled Event ID 6469, "An exception has occurred" occurs post upgrade to Enterprise Vault 9 Service Pack 3TECH177573
Vault Cache synchronization may not complete after PST importTECH176429
After upgrading to the Enterprise Vault 9.0.3 Outlook client, Vault Cache synchronization and retrieval of archived items may stop workingTECH176268
The Enterprise Vault (EV) Storage Delete processes may fail with an 'Out of Memory' condition when starting.TECH175979
Incorrect Report information During an Expiry run where Centera partitions are being processed.TECH173583
Enterprise Vault Indexes not leaving 'backup-mode' when performing backup using Backup Exec RU3 Enterprise Vault AgentTECH174170
Special characters such as { used in mailbox names causing inconsistent archiving resultsTECH172521
Virtual Vault on Outlook 2010 may fail to allow Calendar items to be forwarded.TECH171732
Migrated non-shortcut items generate event ID 3412 during Exchange Mailbox Archiving task runs.TECH170870
PSTCacheServerNewFolder being created on a folder that is missing PROP_EVSERVER_NEWFOLDERTECH173580
Storage Expiry may not expire eligible items if millions of items are on Legal HoldTECH173658
A 'Data decryption has failed' error is received when a 'Fujitsu Eternus Archive Storage' migrator is usedTECH174428
During a Site to Site user archive move, utilizing Move Archive, the wizard does not auto-detect the new archive on destination. TECH174351
Use of EVSVR(Repair|DatabaseReferences with date range) may not detect the items if Vault Store partition has movedTECH170383
Attachment creation date may not indexed properly if the attachment is an .MSGTECH169676
Client add-on logging for Virtual Vault does not currently provide details as to the reason why it may be in a Read Only state.TECH169023
Clients may experience crashes of SearchProtocolHost.exeTECH169660
The Move Archive process fails during Copy phase with "Inner storage error code: 0x80004002"TECH169017
Items exist in the Vault Store database, but the associated Archive or ArchiveFolder entry is missing from EnterpriseVaultDirectory database.TECH158169
Windows Desktop Search (WDS) reconciles its index of Enterprise Vault's DB files multiple timesTECH163879
Copying a calendar item from the shared calendar may delay with Enterprise Vault Add-inTECH160739
Transaction History setting is not retrospectively set/honoredTECH160685
Messages with attachments fail the synchronization of Virtual Vault during LoadBufferIntoXMLDOM function with a COM Error.TECH158729
Non-Enterprise Vault (EV) enabled mailbox user with delegate access to other EV enabled mailboxes gives incorrect Outlook buttons and behaviors.TECH157348
Archived messages that are moved to another mailbox do not get updated.TECH156795
During Shortcut Processing to update Moved items, Event Ids 6578 and 2270 occur when 'Archive Exchange Managed Folders' is set to 'Off'TECH156217
Event ID 2777 occurs when attempting to manually archive a folder.TECH142387
When running Storage Expiry in Report Mode, shortcuts that have passed their retention period may be deleted the next time the archive task runs.TECH154632
 "This item cannot be displayed" is returned when attempting to open an archived item in a Public Folder.TECH148466
Vault Cache synchronization fails for a user with delegate access to another mailbox.TECH155616
Move archive(copying) fails as StorageOnlineOpns fail to take lock of the CAB file "CCabFileMutex::wait : handle: ffffffff on the Cab files"TECH146514
 An export of entire archive to a mailbox may fail with Event ID 6768 stating 'The mailbox does not have enough space to complete the export archive operation.'TECH135175
Event ID 6592 is generated and some messages are unable to be archived.TECH143070
Deployment Scanner reports "Unable to connect to at least one of the SQL servers listed" but still shows collation and other information. 
Unable to restore Public Folder items when using replica Public Folders.TECH127903
Error opening shortcuts using EV 8 client if user is disabled and had their mailbox "zapped"TECH77679
When exporting an archive from the Vault Admin Console to PST file, items recently deleted from the archive will be exported to the PST. TECH129017
When forwarding an archived item flagged in the To-Do bar generates the error "You cannot forward a combination of archived and non-archived items."TECH125328
When using the 'Export archives to their original mailboxes' within the Export Archive Wizard an Event ID 6469 may be generated.TECH125342
Single Instance Storage (SIS) Reduction by File Type, Single Instance Storage Reduction per Vault Store Group, Single Instance Storage Reduction Summary Operation Reports display incorrect information than what is described in the documentationTECH126056
When there are more than a 100,000 items to return in the Vault Admin Console (VAC) under Personal Store Management the request takes a lot of time to return and does not display the results, instead displays nothing.TECH126302
Shortcut Creation behavior is different between DCOM and HTTP client when Vault Cache is enabled.TECH126940
ArchiveTask.exe may spike CPU and not complete when using customized shortcuts set to keep more than 30,000 characters of original message body.TECH76366
Attachment links not accessible when opening archived calendar items in Outlook Web Access 2007TECH76362
When searching on Enterprise Vault Audit Viewer, the search result is occasionally unable to list all Audit events after View Attachment Category event is listed.TECH75843
When a Microsoft Cluster with Enterprise Vault fails over, the Partition Network Share may be created on the Active node and not within the Enterprise Vault Cluster Resource Group.TECH73487
 The archive task will not delete expired shortcuts if Storage Expiry is set to Never.TECH73137

Enterprise Vault for File System ArchivingArticle
FSAUtility -pm incorrectly migrating PH that belong to other Volume / AP targetsTECH212148
New Partition wizard cannot enumerate additional Windows partitionsTECH202390
Errors retrieving multiple placeholders from VNXTECH200406
Clustered File Server unresponsive in a hung state following large number of FSA Placeholder recalls.TECH196698
The Enterprise Vault (EV) File System Archiving (FSA) FSAUtility process may return a 'System.OutOfMemoryException' when using the -pm option.TECH190333
FSAUTILITY Restore and Recreate options failTECH190038
FSA Shortcut Deletion doesn't occur during Shortcut Deletion schedule periodTECH188332
Unexpected Placeholder (PH) recall when NetApp PH is accessed from Windows 7 ClientTECH181748
File System Archiving does not process the folder structure in alpha-numerical order on Celerra 
Blue screen errors on a target file server after installing the FSA Agent.TECH181214
Error event id 4166 from EVConverterSandbox.exe after installing Etrack hotfix 2497319TECH178424
Windows 2008 R2 64 bit bluescreen with VSS enabled on backupTECH172517
The Enterprise Vault (EV) File System Archiving (FSA) agent may cause the cluster failover to hang when exporting the FSA registry data.TECH170840
Unable to search the content of Enterprise Vault (EV) File System Archiving (FSA) files that are 1K in size and contain an umlaut character in the content.TECH171042
The Enterprise Vault (EV) File System Archiving (FSA) FileScreenFilter driver may cause cluster failover to hang. TECH167472
The Delete permission is not properly granted to the Archive when using Enterprise Vault (EV) File System Archiving (FSA) and share permissions.TECH166104
The Enterprise Vault (EV) File System Archiving (FSA) task shows numerous errors stating 'An item with the same key has already been added.'TECH143437
During a File System Archiving (FSA) Reporting scan the file server may register Event ID 24600 (Error) which states 'This shared resource does not exist.'TECH66674
Enterprise Vault for File Lotus DominoArticle
Enterprise Vault for Domino: In EVOM the Domino Server Monitoring the counter 'Days Since Last Backup' for Journaling locations might be wrongly calculatedTECH209195
NSF Import fails with 'Domino Server is unavailable' if the target user's mailbox has been deletedTECH208870
Enterprise Vault for Domino: from Lotus Notes it is not possible to the see content of "display / conversation" when retrieving EV archived itemsTECH206856
 Enterprise Vault for Domino: embedded attachments in Calendar and Mail item bodies cannot be opened; users are getting 'Note Item not found'TECH206075
The Storage file watch consumes CPU resources.TECH203196
Enterprise Vault for Domino: "from DWA/iNotes clicking the 'Delete All' button in the junk folder does not delete items as expected"TECH202591
Enterprise Vault for Domino: "from DWA/iNotes unable to properly forward or reply archived emails containing attachments with CJK characters"TECH202463
Enterprise Vault for Domino, users are getting 'Notes error: Unknown OS error' and 'Module: EVLAUNCHDOCUMENT, Line: 76' retrieving archived emails from someone else Domino mailboxTECH201099
Enterprise Vault for Domino, encrypted emails cannot be opened from DWA/iNotesTECH200999
Enterprise Vault for Domino: "Unable to properly forward multiple items (archived or not) if EV template is in use"TECH196136
Lotus Notes Client loses access to archived items when a Mailbox is opened within Notes that is associated to a different Enterprise Vault SiteTECH176734
When attempting to delete a shortcut within Domino Web Access the 'Ask User' behavior is utilized regardless of the ‘Shortcut Deletion’ setting in the Lotus Domino Desktop PolicyTECH170053
Domino Vault Cache temporary databases EVR_*.nsf could build up the EVDG folder Data\EV and they are not removed after their usageTECH185043
Duplicate Enterprise Vault hidden views could be created in Domino Mailboxes provisioned by Enterprise VaultTECH184891
Event ID 41206 - Error: Illegal SMTP address: invalid.smtpaddress@TECH183603
Mail-in Databases that are a member of a Domino Directory group and also have an alias fail to provision.TECH176019
Shortcut expiry is deleting shortcuts when storage expiry is in report mode.TECH172104
"Unable to record which document have been processed by the agent. Try making a new replica of the database" when attempting to forward any message in specific mail files.TECH165689
When attempting to delete a shortcut within Domino Web Access the 'Ask User' behavior is utilized regardless of the ‘Shortcut Deletion’ setting in the Lotus Domino Desktop PolicyTECH170053
"Invalid Universal ID" is received by the end user when attempting to retrieve an archived item.TECH169648
Delegated Invitation notices are poison pilled when processed by the Domino Journal Task.TECH169575
Attempting to provision a Mail-In database with a multi-line name fails, when the combination of names is greater than 255 charactersTECH169277
Enterprise Vault Domino Provisioning does not find Mail-In databases that are part of a Domino Group that is targeted for ProvisioningTECH169279
Enterprise Vault Operations Report 'Archived Items Access' does not report user access to the archived Domino emails.TECH135221
If a hidden folder exists in the Domino mail file, the Domino Mailbox Archiving Task stops archiving of that specific mail file and no other items are archived.TECH77605
Using the popup menu to Forward a Domino archived email results in forwarding the shortcut instead of the archived message.TECH75303
Lotus Notes emails are not archived by scheduled archiving when the Domino form name contains a backslash ""TECH71606

Enterprise Vault Compliance AcceleratorArticle
Compliance Accelerator Reviewer Activity Detail Report fails with error: Query execution failed for dataset 'CustomerDataset'TECH227807
Putting more than one consecutive question mark wild card in an email address in the To\From field prevents the search from being rejected or the search criteria viewed.TECH199094 
 Compliance Accelerator Department Tagging is not being applied to certain Monitored Employees that are members of Employee Groups.TECH159406 
Duplicate items appearing in the Review Set and Exports for Compliance Accelerator (CA) and Discovery Accelerator (DA) 9.0 and greater.TECH189112
Synchronization error appears in the General tab of Symantec Enterprise Vault (EV) Compliance Accelerator (CA) Employee Groups.TECH184166
Opening the Client interface or make application level changes takes minutes.TECH160519
Bullet points cannot be displayed while viewing the emails in the preview pane.TECH181523
Reviewers with Application Administrative rights, timeout when trying to connect via the Client.TECH160519
Items remain in the tblSearchResults table after all searches have completedTECH160106
Degradation of Indexing performance. The inability to export or view certain items in Compliance Accelerator or Discovery Accelerator.TECH66720

Enterprise Vault Discovery AcceleratorArticle
Attempting to export Domino mail archived items using Discovery Accelerator with large recipient lists fails with HRESULT E_FAILTECH204734
Custodian Manager's AD Synchronization never completes in an environment with multiple or very large Active Directory domains.TECH202081
Attempting to enable or disable a Discovery Accelerator (DA) Case for Analytics fails due to unfinished or non-existent processes.TECH183565 
Applying Legal Holds takes unacceptably long periods.TECH201364
Slow analytics performance when enabling a case in DA.TECH201365
Duplicate items appearing in the Review Set and Exports for Compliance Accelerator (CA) and Discovery Accelerator (DA) 9.0 and greater.TECH189112
Time out occurs when building, filtering or searching review set in Discovery Accelerator Client.TECH189235
Opening the Client interface or make application level changes takes minutes.TECH160519
Event ID 13360, "Arithmetic overflow occurred", error thrown attempting to apply Legal Holds in Symantec Enterprise Vault (EV) Discovery Accelerator (DA).TECH182409
Bullet points cannot be displayed while viewing the emails in the preview pane.TECH181523
Unable to update Custodian DB: Event ID 64 Cause: String or binary data would be truncated when upgrading to Discovery Accelerator 9 SP3TECH178394
Search criteria using Custom Attributes do not show the full Attribute for certain Attribute combinations, when the Search Criteria is viewed after the Search is submittedTECH160629
Reviewers with Application Administrative rights, timeout when trying to connect via the Client.TECH160519
Items remain in the tblSearchResults table after all searches have completedTECH160106
Error - Could not get Custodian for AddressOwnerIDTECH157368
ADSynchronization process appears to never finishTECH156481
While searching on a large quantity of Index Volumes, the performance is extremely slow causing the User Interface to become unresponsiveTECH156425
Accelerator Service.exe does not release memory after export of large items causing an Event ID 375 error System.OutOfMemoryException errorTECH124906
Domino aliases under the Username field of the Person document are not synchronized with Custodian Manager profiles.TECH77524
Degradation of Indexing performance. The inability to export or view certain items in Compliance Accelerator or Discovery Accelerator.TECH66720

Enterprise Vault Discovery CollectorArticle
Enterprise Vault Discovery Collector (EVDC) susceptibility to vulnerability CVE-2011-3192TECH181507
Enterprise Vault for Microsoft SharePointArticle
The Enterprise Vault (EV) SharePoint task may return a Warning and not create shortcuts on certain files.TECH209911
When using EVSPShortcutManager to recall shortcuts every library in the Web Application fails with 'InsufficientPermissions (-10010)'TECH208278
Sharepoint Archiving fails when a Document Library metadata field does not have a Display Name value and the archiving policy is set to archive based on metadata values.TECH197721
EVSPShortcutManager may fail to recall some Microsoft Office documents if custom date/time metadata has been added to the document via its associated Office applicationTECH197724
Users are unable to open Microsoft (MS) SharePoint Enterprise Vault (EV) archived documents with MS Office 2010 using an HTTPS connection.TECH192789
The Sharepoint archiving task may not find items to archive if the AllItems.aspx page has been modified.TECH156714

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