Items 'Awaiting Backup' may not decrease when using the trigger file method for determining whether items have been secured.

  • Article ID:100004402
  • Modified Date:
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Problem

Items are not set to be secured when using a trigger file without a Scan partition every value set.

 

Error Message

A Dtrace of the StorageFileWatch process on the Enterprise Vault server will show the following failure.  For more information on Dtrace please refer to the link in the Related Articles section.

(StorageFileWatch) <1568> EV:H CWatchFileTimer::StartRoutine Exception. hr=Catastrophic failure [0x8000ffff]

(StorageFileWatch) <1568> EV:M CWatchFileTimer::StartRoutine (Exit). hr=Catastrophic failure [0x8000ffff]

 

Cause

This issue may occur if the Scan partition every option is not selected when the Check for a trigger file method is being used on the Backup tab of the partition properties.

 

Solution

Workaround

Check the Scan partition every value on the Backup tab of the partition properties and use the default value of 60 or a higher value for number of minutes.
 

Veritas Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Veritas Corporation is committed to product quality and satisfied customers.

Veritas Corporation currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the patch or hotfix download will be added to this document when it becomes available. Please note that Veritas Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Veritas’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.


Related Articles

How to run Dtrace to help diagnose issues with Enterprise Vault

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