NetBackup 5xxx appliance series Late Breaking News

Problem

The Late Breaking News Bulletin (LBN) has been created in order to provide customers updates on Documentation and Known Issues discovered post release.  These documents attempt to highlight the most 'common' known issues and concerns reported by customers.

Note also that this collection of articles affect the appliance directly, but the NetBackup LBN (linked below) should also be referenced frequently for issues that may also impact the environments with an appliance, such as client/agent issues.  A listing of patch downloads for the NetBackup Appliances can be found in article 000011514.

See Article 000008259 for compability information on appliances.

Click Here for a list of Late Breaking Items for Deduplication (50xx) Appliances

Click Here for a list of Late Breaking Items for NetBackup (52xx/5330) Appliances

Solution

Deduplication Appliances Late Breaking News

A link to the latest patch (1.4.5) can be found in the Related Articles below.

Tech Alert: A firmware version check should be performed on all NetBackup 5020 Deduplication Appliances to determine if a BIOS upgrade is required.
 http://www.veritas.com/docs/000019735

(Etrack 3715212) <<Fixed in 1.4.5>> <<Fix Downloadable>> Impact of CVE-2015-0235 ("GHOST") buffer overflow vulnerability on NetBackup family of products
 http://www.veritas.com/docs/000024547

(Etrack 3525848) <<Fixed in 1.4.5>> <<Fix Downloadable>> PDDODataRemoval is failing with error message: duplicate key violates unique constraint "ds_raw__unique_dirname_basename"
 http://www.veritas.com/docs/000023075

(Etrack 3336829<<Fixed in 1.4.5>> <<Fix Downloadable>> Tech Alert: Two issues cause missing fingerprints when using PureDisk Remote Office Agent for backups. This includes NetBackup 50x0 Appliances.
 http://www.veritas.com/docs/000097808

Note: The hotfix attached to the above also contains resolutions to these issues:

(Etrack 3198837) <<Fixed in 1.4.5>> Symantec appliance RAID battery showing incorrect readings before or after replacement
 http://www.veritas.com/docs/000088178

(Etrack 3332213) <<Fixed in 1.4.5>> NetBackup PureDisk Appliance 5020/5030 version 1.4.4 may perform sluggishly.
 http://www.veritas.com/docs/000019831

(Etrack 2790973) <<Fixed in 1.4.4>> Tech Alert: A firmware update is available for NetBackup 5000, 5020, and 5200 Appliances which resolves an issue where the failure of a single disk could cause a cascading failure on multiple (good) drives.
 http://www.veritas.com/docs/000017051

(multiple Etracks) <<Fixed in 1.4.3.1>> A hotfix is available to prevent an issue where Call Home data may fill the root partition of NetBackup and Deduplication Appliances.
 http://www.veritas.com/docs/000081392

(multiple Etracks) <<Fixed in 1.4.5>> NB_Appliance_D_1.4.1_ET2701800_6 is an Emergency Engineering Binary (EEB) bundle for NetBackup 50x0 Appliances
 http://www.veritas.com/docs/000085165

(Etrack 2227601) <<Fixed in 1.4.4>> In PureDisk 6.6.x, running the Storage Pool Configuration Wizard under certain conditions may overwrite and reinstall the PureDisk environment.
 http://www.veritas.com/docs/000010831

 

 

NetBackup Appliances Late Breaking News

A link to the latest patch (2.7.3) can be found in the Related Articles.

(NEW) Appliance Call Home connection to www.symappmon.com failed.
 http://www.veritas.com/docs/000115816

<<Fix Downloadable>> Disk Drive Failures Impacting NetBackup Appliance Version 2.7.x Models 5230 and 5330
 http://www.veritas.com/docs/000108370

<<Fix Downloadable>> Disk Drive Failures Impacting NetBackup Appliance Version 2.6.1.x Models 5230 and 5330
 http://www.veritas.com/docs/000108372

<<Fix Downloadable>> Disk Drive Failures Impacting NetBackup Appliance Version 2.6.0.x Model 5230
 http://www.veritas.com/docs/000109516

<<Fix Downloadable>> Disk Drive Failures Impacting NetBackup Appliance Version 2.5.x Model 5230
 http://www.veritas.com/docs/000108230

(Etrack 3890427<<Fix Downloadable>> Failures when adding CallHome Proxy user names on appliances
 http://www.veritas.com/docs/000114490

Tech Alert: VTS16-001: A hotfix is now available for NetBackup, NetBackup OpsCenter, and NetBackup Appliances.
 http://www.veritas.com/docs/000108183

<<Downloadable Tool>> NetBackup Appliance Upgrade Readiness Analyzer
 http://www.veritas.com/docs/000099841

(Etrack 3857680) <<Fix Downloadable>> Backups using MSDP storage can encounter long delays at the end of the job.
 http://www.veritas.com/docs/000107717

(Etrack 3870640<<Fix Downloadable>> False alerts of missing/failed hardware components are reported after upgrading a NetBackup Appliance to versions 2.7.1 or 2.7.2.
 http://www.veritas.com/docs/000107970

(Etrack 3864381) <<Fix Downloadable>> After upgrading a NetBackup 52x0 Appliance to 2.7.x, the admin may receive incorrectly sent "Alert" emails referencing PCI cards.
 http://www.veritas.com/docs/000107837

(Etrack 3863071) <<Fix Downloadable>> CallHome fails when configuring via a Proxy in NetBackup Appliances 2.7.1.
 http://www.veritas.com/docs/000107682

(Etrack 3843272<<Fixed in 2.7.2>> Tech Alert: Defects in nbdecommission will result in removal of more credentials than intended when the command is used to remove a media server with MSDP credentials. Storage units may also be removed. EEBs are available.
 http://www.veritas.com/docs/000100482

(Etrack 3853970<<Fix Downloadable>> <<Fixed in 2.7.2>> An Emergency Engineering Binary (EEB) is available to resolve status code 42 reported on VMware Accelerator backups on NetBackup Appliances 2.6.1.2 and 2.7.1.
 http://www.veritas.com/docs/000100458

(Etrack 3829609<<Fixed in 2.7.2>> NetBackup version 7.6.1.2 and Appliance version 2.6.1.2 optimized duplications and/or automatic image replication jobs (and possibly backups) performance will slow down significantly when CRCCheck is active.
 http://www.veritas.com/docs/000098008

(Etrack 3780731<<Fixed in 2.7.1>> Hardware Monitoring on NetBackup Appliance can falsely indicate a hardware issue with the Intel RS25SB008 RAID Controller card
 http://www.veritas.com/docs/000024265

(Etrack 3830335<<Fix Downloadable>> <<Fixed in 2.7.1.>> The Deduplication Manager (spad) process consumes a large percentage of system memory while duplications/replications are running.
 http://www.veritas.com/docs/000080715

(Etrack 3807861) <<Fix Downloadable>> Unable to check for available software updates on 52xx and 53xx NetBackup Appliances when using a proxy server to connect to the internet.
 http://www.veritas.com/docs/000081318

Tech Alert: Before upgrading a NetBackup 2.6.0.x Appliance, it is important to check for the presence of installed EEBs which may cause issues with the upgrade and remove them prior to attempting upgrade if they are installed. Additional EEBs should be applied before attempting an upgrade.
 http://www.veritas.com/docs/000024896

<<Fix Downloadable>> After upgrading a NetBackup Appliance to either the 2.6.1 or 2.6.1.1 version, CallHome fails when some proxy servers are in use.
 http://www.veritas.com/docs/000024825

An Emergency Engineering Binary (EEB) is available for upgrading BIOS firmware and NetApp RAID Controller firmware on NetBackup 5230 and 5330 Appliances.
 http://www.veritas.com/docs/000024552

(Etrack 3706161) <<Fixed in 2.6.1>> <<Fix Downloadable>> NetBackup Appliances fail to report disk capacity and utilization correctly in CallHome heartbeats.
 http://www.veritas.com/docs/000025461

Tech Alert: A hotfix is available for NetBackup Appliances versions 2.6.0.2, 2.6.0.3 and 2.6.0.4 to prevent upgrades to a later version from failing.
 http://www.veritas.com/docs/000024739

Note: This Tech Alert references the following documents:

(Etrack 3647512) <<Fixed in 2.6.1>> <<Fix Downloadable>> On NetBackup Appliances at version 2.6.0.4, it may not be possible to roll back installation of an Emergency Engineering Binary (EEB) after it has been applied. Upgrades from 2.6.0.4 may also fail. A hotfix is available to mitigate this issue.
 http://www.veritas.com/docs/000024714

(Etrack 3532197) <<Fixed in 2.6.1>> <<Fix Downloadable>> On NetBackup Appliances version 2.6.0.2 or above, EEB installation fails with error "Cannot install EEB" reported.
 http://www.veritas.com/docs/000023095

(Etrack 3715212) <<Fixed in 2.6.1.1>> Impact of CVE-2015-0235 ("GHOST") buffer overflow vulnerability on NetBackup family of products
 http://www.veritas.com/docs/000024547

(Etrack 3623724) An EEB may be needed to resolve ActiveDirectory integration issues on NetBackup Appliances.
 http://www.veritas.com/docs/000024177

(Etrack 3641702) An Emergency Engineering Binary (EEB) is available to resolve Fibre Transport performance issues on NetBackup Appliances.
 http://www.veritas.com/docs/000024267

(Etrack 3594720) NetBackup Appliance Web Console is no longer accessible on default port 80. Please use HTTPS.
 http://www.veritas.com/docs/000023503

(Etrack 3604789) <<Fixed in 2.6.1>> Status Code 24: In some environments, many NetBackup client backups suddenly fail with status 24 (socket write failed) writing to NetBackup 5220/5230 Appliance based Media Server Deduplication option storage immediately following an upgrade to version 2.6.0.x.
 http://www.veritas.com/docs/000023273

(Etrack 3600057) <<Fixed in 2.6.0.4>> Fibre Transport Media Server Target Ports are starting to disappear and go offline after either a system reboot or a manual restart of the nbftsrvr daemon.
 http://www.veritas.com/docs/000023225

Tech Alert: (Etrack 3532197) <<Fixed in 2.6.0.4>> bpbkar process hangs or core dumps for NetBackup VMware jobs on Linux backup hosts
 http://www.veritas.com/docs/000023182

(Etrack 3535636) <<Fixed in 2.6.1.1>> After upgrade a NetBackup Appliance to version 2.6.0.2, "noncritical" fan firmware issues recur.
 http://www.veritas.com/docs/000022896

(Etrack 3413740) <<Fixed in 2.6.0.3>> Callhome telemetry files are filling the root partition to 100% full.
 http://www.veritas.com/docs/000021854

(Etrack 3450769) <<Fixed in 2.6.0.3>> NetBackup 7.6.0.x / NetBackup Appliance 2.6.0.x Media Server Deduplication Pool (MSDP) optimized duplications or automatic image replication jobs hang in "Active" state for hours before seeing a nonzero byte count.
 http://www.veritas.com/docs/000021123

(Etrack 3512671) <<Fixed in 2.6.0.3>> NetBackup appliance sending "No license exists" alert when only permanent license keys exist on the system after upgrading to 2.6.0.2.
 http://www.veritas.com/docs/000021843

How to calculate the time it will take to upgrade MSDP from 7.5 to 7.6 (or Appliance version 2.5 to 2.6)
 http://www.veritas.com/docs/000020381

(Etrack 3398993) <<Fixed in 2.6.0.1>> After applying the NetBackup Appliances 2.5.4 Release Update on a 52xx appliance with only one Fibre Channel Card, "No FC card exists in system" may be reported when queried from the CLISH interface.
 http://www.veritas.com/docs/000021620

(Etrack 3308137<<Fixed in 2.5.4>> In NetBackup Appliances 2.5.3, alerts against the CPU component are generated.
 http://www.veritas.com/docs/000019533

(Etrack 3329236<<Fixed in 2.5.4>> The NetBackup Appliance may become unresponsive or show memory allocation errors in the system messages log.
 http://www.veritas.com/docs/000020004

(Etrack 3227113<<Fixed in 2.5.3>> Frequent BBU (Battery Back Up) failures. Full Capacity Charge "FCC" value set to 0%. A firmware update is required.
 http://www.veritas.com/docs/000018235

(Etrack 3116615<<Fixed in 2.5.3>> An Emergency Engineering Binary (EEB) is no longer available to disable excessive disk activity alerts sent from NetBackup Appliances.
 http://www.veritas.com/docs/000017654

(Etrack 3126226<<Fixed in 2.5.3>> If the MSDP queue size becomes extremely large, the NetBackup Appliance 2.5.2 Web UI may fail to show hardware information.
 http://www.veritas.com/docs/000081407

(Etrack 3406212) List of fixes included in the NetBackup Appliances 2.5.2 EEB bundle
 http://www.veritas.com/docs/000020464

SYM13-002: A security advisory has been released against 2.0.x Appliance versions.  Upgrade to 2.5 is recommended to mitigate this issue.
 http://www.symantec.com/security_response/securityupdates/detail.jsp?fid=security_advisory&pvid=security_advisory&suid=20130320_00

(Etrack 3407585) List of fixes included in the NetBackup Appliances 2.0.3 EEB bundle
 http://www.veritas.com/docs/000020463

When a permanent license key has not been applied to a 2.0.3 or 2.5 installation on a NetBackup 5200/5220 Appliance, jobs exit with status 159, an expired licensed message appears or self test fails.
 http://www.veritas.com/docs/000087990

(Etrack 3106719<<Fixed in 2.5.3>> After upgrading a master server to NetBackup 7.5.0.5 (or applying NetBackup 5200/5220 Appliances 2.5.2 to an Appliance running as a master server), the Activity Monitor reports inconsistent information on job status for some jobs. Additionally, some jobs may not display in OpsCenter.
 http://www.veritas.com/docs/000081404

(Etrack 2988184<<Fixed in 2.5.2>> A RAID firmware update is available for NetBackup 5220 Appliances to resolve charge state and fatal RAID errors.
 http://www.veritas.com/docs/000086820

(Etrack 2830322) Although the NetBackup 5220 Appliance is operating normally, there may be a variation in the color displayed in the Critical Status LED.
 http://www.veritas.com/docs/000081402

(multiple Etracks) <<Fixed in 2.5.2>> A hotfix is available to prevent an issue where Call Home data may fill the root partition of NetBackup and Deduplication Appliances.
 http://www.veritas.com/docs/000081392

Tech Alert: Upgrades of NetBackup 52x0 Appliances configured as master servers from version 2.0.x to version 2.5.x may experience catalog issues. These patches have been replaced. 
 http://www.veritas.com/docs/000094957

(Etrack 2790973) Tech Alert: A firmware update is available for NetBackup 5000, 5020, and 5200 Appliances which resolves an issue where the failure of a single disk could cause a cascading failure on multiple (good) drives.
 http://www.veritas.com/docs/000017051

NetBackup Appliance v2.0.1 installation and configuration fails after March 10, 2012, due to a permanent license not having been applied.
 http://www.veritas.com/docs/000085001

Backups fail to start. Status code 159 (licensed use has been exceeded) is reported and NetBackup fails to start.
 http://www.veritas.com/docs/000084951

(Etrack 2585027<<Fixed in 2.0.2>> Duplication from a MSDP storage server to a PDDO storage server may fail silently and cause data loss when duplicated disk images contain 10 or more fragments
 http://www.veritas.com/docs/000014454

 

Past Issues

 

(ET2491143) NetBackup 7.1.0.1 NDMP backups to MSDP fail status 84

000083773

Transfer rates when duplicating to tape or performing large scale restores from deduplication storage.

000012166

(Multiple Etracks) At NetBackup versions 6.5.5, 6.5.6, 7.0, 7.0.1 and 7.1, ghost jobs or numerous jobs with status 50's may be seen in the activity monitor that can't be deleted.

000010824

(Multiple Etracks) List of Media Server Deduplication defects included in ET2412409 version 3 which is included in 7.1.0.2

000013320

(ET2326347) Optimized duplications between NetBackup 7.1 Media Server Deduplication (MSDP) disk pools report media write error status 84 after hanging for 12 hours

000082254

(ET2266245) In NetBackup 7.1 a nbevtmgr core dump is forcing a restart.

000081839

 

 

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