Unable to move mail items into Virtual Vault (VV) folders when the mailbox folders are Exchange Managed folders, even when Enterprise Vault (EV) Mailbox Policy is configured to treat Managed folders as 'Normal'.

Problem

Enterprise Vault is capable of honoring or ignoring folders that are assigned as Exchange Managed Folders.  When setting the Mailbox Advanced policy setting "Archive Exchange Managed Folders" to Normal (Treat as any other folder), this setting is not currently recognized for the function of VV.  

Error Message

Due to this, interaction with Managed Folders items cannot be moved to the Virtual Vaultin and return the following error:

You cannot modify the contents of a managed folder

Solution

This issue is resolved in the following release:

Enterprise Vault 9.0.2 - Release Details
http://www.symantec.com/docs/TECH147777

Enterprise Vault 10.0 - Release Details
http://www.symantec.com/docs/TECH141422

 

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