Vault Interest is not functioning in version 9

Problem

When an item is captured by a Compliance Accelerator or Discovery Accelerator search, the associated archive is marked as having an interest to the Accelerator product. If an Archive is moved using the Move Archive feature in Enterprise Vault, the archive is copied to the new location and and the old location is deleted. The Accelerator product will continue to point to the old location when referencing the captured items and will not be able to associate the item to the new archive.

Error Message

ArchiveRegistration: The Archive registration task is disabled. The version of Enterprise Vault needs to be 8.0.3.0 or above. Current version: 9.0.0.0

Cause

The product does not compare for major versions outside of version 8

Solution

 This issue has been addressed as part of the following release:


Enterprise Vault 9.0.1 - Release Details
http://www.symantec.com/docs/TECH140373

Enterprise Vault 10.0 - Release Details
http://www.symantec.com/docs/TECH141422


Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)