Event ID 6592 is generated and some messages are unable to be archived.

Problem

Messages with some illegal characters in the message body or subject line will not be archived and generate the error below in the Dtrace and Event Logs.

Error Message

Event ID: 6592

Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Event ID:  6592
Task Category: Storage Archive
Level: Error
Computer: EVServer.Test.Local
Description: Abnormal error occurred
V-437-6592
 
VaultId:  1A58DQA14F61B734E954ZW63X4853B5F1222000.test.local
Reference: GOPV/dt

Storage Archive Dtrace Extracts Shows

5035120  13:43:25.629 [3224] (StorageArchive) <4664> EV:H  CVault::InsertSaveset|Id: SA:711E88DD951D66EAD87E6FB497419E21|Desc: Saveset Message for Mailbox /XXXXX
5038608  13:43:27.176 [3224] (StorageArchive) <4664> EV:M  CMAPIMsgTraverser::Traverse (Exit). hr=<0xc00cef0c> 
5038688  13:43:27.207 [3224] (StorageArchive) <4664> EV~E  Event ID: 6592 Abnormal error occurred | |VaultId:   XXXXXXXX
5038699  13:43:27.207 [3224] (StorageArchive) <4664> EV:M  CVault::InsertItemInVault (Exit) |<0xc00cef0c> |
5038739  13:43:27.223 [3224] (StorageArchive) <4664> EV:M  CVault::InsertSaveset (Exit) |<0xc00cef0c> |
5038750  13:43:27.223 [3224] (StorageArchive) <4664> EV:M  CStoreAccessor::InsertItem (Exit) |<0xc00cef0c> | 

Cause

Illegal characters in messages.

Solution

This issue has been addressed in the following release:


Enterprise Vault 9.0.3 - Release Details
http://www.symantec.com/docs/TECH147782

Enterprise Vault 10.0.1 - Release Details
http://www.symantec.com/docs/TECH147787

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