Export Archive Wizard hangs indefinitely when exporting archives to a PST file or an Exchange Mailbox.

Problem

Exporting Archives using Export Wizard hangs indefinitely.

 

Error Message

This issue can be identified by dtracing migratorserver.exe and indentifying the Export Archive Wizard thread. The process will hang on the following line:

[1056] (MigratorServer) <6316> EV:M (pstprovider)CloseMAPISession() - Entering Routine

Cause

This issue has been acknowledged to occur when using the Export Archive Wizard in conjunction with Vault Cache.

 

Solution

This issue is resolved in the following release:

Enterprise Vault 9.0.2
http://www.symantec.com/docs/TECH147777


Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)