On a CommandCentral Storage (CCS) Control Host (CH): error configuring CH collectors manually

Problem

Manually configuring the collectors on a CH returns an error.

Error Message

ERROR:Failed to configure virtual explorer RHCollector
 

Cause

There is an error in the Veritas CommandCentral 5.2 Installation Guide:

Pages 155-156
Section "To manually configure the collectors on the Control Host"

Step 5, To configure the collectors, type the following command:

Solaris
/opt/VRTSccs/bin/perl
/opt/VRTSccs/bin/ccch_configure.pl configure
--explorer-name all --password password


Windows
"C:\Program Files\VERITAS\CommandCentral
Storage\bin\perl.exe" "C:\Program
Files\VERITAS\CommandCentral
Storage\bin\ccch_configure.pl" configure
--explorer-name all --password password

Where password is the password of the Management Server's Agent principal  account. The default password is agent123 

Solution

When configuring the collectors on a CH, the password to use in the command line is the CCS 'admin' password.  The Agent password is only used if the collectors are being configured on the CCS  Management Server.


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