Late Breaking News for Enterprise Vault 10.0

  • Modified Date:
  • Article ID:000009267


Enterprise Vault 10.0.4 is now available!

Symantec Corporation updates this article as new customer-related information pertaining to 10.0 becomes available. Symantec recommends that you frequently check this article for updates or subscribe to receive updates to this article.

Note: While all information (known issues, hotfixes) is listed it does not mean every issue applies to every environment. Please read the details of the issue if you feel it applies to your specific situation for complete information and suggested actions.


Symantec recommends that you frequently check this article for updates or Subscribe to receive email notification each time this article is updated.

Software Alerts

Enterprise VaultArticle
Security Advisory: Enterprise Vault Unquoted Search Path File Collector / FilePlaceHolder servicesTECH204135
Security Advisory: Enterprise Vault Updates Oracle Outside Module for Multiple IssuesAL1255
Security Advisor: Enterprise Vault Update for Oracle Outside In ModuleAL1165


Enterprise Vault for File System ArchivingArticle
Data loss can occur when the Enterprise Vault File System Archiving Agent has been upgraded from Enterprise Vault version 9.0.x to 10.0.x, or version 10.0.0 to 10.0.1AL1325


Known Issues Existing in 10.0:
Symantec Corporation has acknowledged that the below-mentioned issues are present in the version of the product EV 10.0. Symantec Corporation is committed to product quality and satisfied customers. Please refer to the documents listed below for additional information.

Enterprise VaultArticle
'IVMetaDataSync' returns a count of search collections as '-1' thus Indexing meta data synch never completes.TECH228749
Event ID 7110 can occur during SIS Part validation after sparse file collections has extracted items from CAB files for re-collection.TECH216681
EVDuplicateCleaner.exe might fail with the error "ERROR: Timeout expired"TECH217769


Enterprise Vault for Microsoft ExchangeArticle
Orphaned Dumpster items can prevent EVSVR Repair ItemCounts operation from processing correctly.TECH229069
Cross Saveset-collection partition causing the archived content to be inaccessible..TECH229218
'Event ID 7110 may be logged if an archive export PST is imported into a new archive.TECH228873
Enterprise Vault (EV) Vault Cache Synchronization fails for all users when the EV server is running with a Turkish language settingTECH227788
Post processing may fail for Custom Recurring Calendar items with error 0x8004010f (MAPI_E_NOT_FOUND)TECH227986
A Move Archive process may not complete because the Shortcut Processing phase stays in Running modeTECH225467
Only one archiving pass is being performed on certain Enterprise Vault (EV) enabled usersTECH225837
Customized filter settings are unexpectedly removed from the Deleted Items folder of mailboxes on Exchange 2013TECH223773
Enterprise Vault PST Migration may cause the Vault Admin Console to hangTECH222714
Unable to list the contents of the whole archive. Contact your administrator.TECH222621
Enterprise Vault Archiving fails when encounters invalid Distribution list or Recipient MAPI attributesTECH218131
StorageOnlineOPNS Fails to Stop/Start: The RPC server is unavailable. (0x800706ba)TECH217681
 No new items are added to one of more index volumes on an EV server. An error indicating that the index volume is Throttling is logged in the dtrace.TECH218009
EVSVR DirectoryArchives Repair cannot move savesets from duplicate to existing/recreated ArchiveFolders with 10,000 items or more.TECH216164
A Reporting role is not synchronized to Reporting Services if a security group is added to this roleTECH216400
PDF attachments to signed emails (IPM.Note.SMIME.MultipartSigned) cannot be opened from a Centera partitionTECH214890
Additional file types added to the Enterprise Vault (EV) registry value 'ExcludedFileTypesFromConversion' are reset.TECH214026
Mail Items with attachments that have an RMS policy applied to them do not display correctly when openedTECH213944
An EVSVR DirectoryArchives Repair operation fails to recreate an ArchiveFolder is a DVS file is missingTECH212963
Searching across Enterprise Vault (EV) 32 bit indexes fails when searching across EV serversTECH212129
Large items, that are not replaced with an EV shortcut when archived, may be re-archived multiple times.TECH212274
An unsupported Microsoft Outlook version has been detectedTECH211528
Unable to maunally archive emails in Outlook Web Access 2010 (OWA) using Internet Explorer 10 in Compatibility Mode.TECH211197
An EVSVR DirectoryArchives Repair operation can generate "Error deleting surplus Vault record" errorsTECH210128
DeleteEmptyFolders can delete the deleted items folder not recreated properly by Virtual VaultTECH209814
Certain Archived Items have Incorrect ArchivedDate and IDCheckSumHigh within Saveset TableTECH209243
Shortcuts cannot be replied to or forwarded in Outlook 2010/2013 Enterprise Vault is unavailable.TECH209132
Public folder restores and/or archiving intermittently stop working until EV services are restarted or the server is rebootedTECH200967
Vault Cache sync fails due to "An invalid character was found in text content"TECH154692
Mail messages are malformed when retrieved using Mobile Search if they exceed PageContentSizeTECH202222
The size of the Centera Staging Area may grow when Device Level Sharing is not turned onTECH201700
An EVSVR DirectoryArchives Repair operation may not fully repair an Archive if it is wrongly believed that some folders are emptyTECH201535
The Indexing Collection-Service and Crawler-Service processes high Virtual Memory usageTECH201435
EV client creates MDC files for each additional enabled mailbox end users have access to evenTECH200200
When moving items between mailboxes without Owner permissions applied, Outlook may exit unexpectedlyTECH199796
Violation of PRIMARY KEY constraint 'PK__#'. Cannot insert duplicate key in object 'dbo.@SavesetIDsAndTranIDs'TECH199832
Event ID 41352: Index Volumes Processor - Indexing engine unreachableTECH177977
Outlook 2010 hangs when loading the Enterprise Vault (EV) Add-InTECH198674
Archiving may return a 6882 error when attempting to index very large files.TECH191942
Items stored on Hitachi Content Platform cannot be retrieved by StorageCrawler for indexingTECH188919
Items recently deleted prior to closing an Archive will not be removed from the Vault Store JournalDelete table.TECH188007
Exchange Organization named in double byte characters causes mailboxes not to be listed in the Enable Mailbox wizardTECH187868
EVIndexing Service fails Event ID: 41369 Error occured while synchronizing Indexing Engine metadata for Index volumeTECH174998
Outlook Add-in enables deletion of Special Folders from delegated mailboxesTECH183229
IPM.Schedule.Meeting.* messages are archived multiple times by the Journal TaskTECH181851
The Upgrade of 32bit Indexes to 64 bit Indexes Causes EVIndexVolumesProcessor.exe to CrashTECH182219
Unable to complete the retrieval request on complex message.TECH179576
Export Archive Wizard aborts when it encounters a problematic saveset. TECH178916
Certain file type extensions with in a .zip file are not searchable.TECH178803
EVSVR Verify DatabaseLinkages or Complete operation reports records RefCount greater than TotalCountTECH176735
Some items fail to index with 'Object reference not set to an instance of an object'TECH176143
Searches failing with error "Input string was not in a correct format"TECH172565
Deleting a Public Folder Favorite from Outlook 2010 may attempt to delete the archived items within the folderTECH171155
EV10 Deployment Scanner (SQL DB free disk requirement check) does not consider use of the mount pointTECH170129
Event ID 13360 is returned for some items when storing to a Hitachi storage device.TECH170145
Client add-on logging for Virtual Vault does not currently provide details as to the reason why it may be in a Read Only state.TECH169023
Clients may experience crashes of SearchProtocolHost.exeTECH169660
Items archived from an Exchange managed folder may not have correct retention category appliedTECH166708
Items exist in the Vault Store database, but the associated Archive or ArchiveFolder entry is missingTECH158169
MAC OS 10.6.4 and Outlook 2011 is unable to manually archive by folderTECH165769
Event ID 6621 error can be continuously logged in the Event Log if the EV Server is in Backup ModeTECH166845
Mailbox Archive task custom filtering fails 10 consecutive items invalid Author PropertiesTECH166452
"View_Vault_Unreferenced" causes excessive SQL BlockingTECH164914
Enterprise Vault Full Outlook Add-In (DCOM) does not honor policy settings to show or hide 'Enterprise Vault'TECH160810
Copying a calendar item shared calendar may cause delays with the Enterprise Vault Add-inTECH160739
Unable to delete items using the “Delete” key when “Disconnected Mode” in Outlook.TECH159383
Enterprise Vault Client install incorrectly detects Outlook 2010 when Outlook 2007 is installed.TECH155882


Enterprise Vault for File System ArchivingArticle
Violation of File Blocking Rules do not trigger notifications and files are not quarantinedTECH225865
Enterprise Vault (EV) FSAUtility Placeholder Migration fails with "Failed to idetify CurrentRootFolder"TECH224375
Enterprise vault archiving may fails to index large FSA items stored in Centera Storage and returns timeout errorTECH217576
Browser Search fails to search SubFolders of a selected folder when the archive has a large number of foldersTECH211648
New Partition wizard cannot enumerate additional Windows partitionsTECH202390
Errors retrieving multiple placeholders from VNXTECH200406
Clustered File Server unresponsive in hung state following large number FSA Placeholder recalls.TECH196698
EvNetAppPhSvr.exe restarts unexpectedlyTECH196098
The Enterprise Vault (EV) File System Archiving (FSA) FSAUtility process may return a 'System.OutOfMemoryException' when using the -pm option.TECH190333
FSA Shortcut Deletion doesn't occur during Shortcut Deletion schedule periodTECH188332
File System Archiving does not process the folder structure in alpha-numerical order on CelerraTECH181932 
Unable to search the content of Enterprise Vault (EV) File System Archiving (FSA) files that are 1K in size and contain an umlaut character in the content.TECH171042 
Enterprise Vault (EV) File System Archiving (FSA) FileScreenFilter driver cluster failover hang.TECH167472


Enterprise Vault for Lotus DominoArticle
 Event ID 41162 'Failed to determine Directory Assistance configuration'TECH231953
Enterprise Vault Provisioning or Archiving task fails - Event ID 41050 'Unable to initialize Names and Address Book session for Domino server'TECH231444
'Event ID 41163 Error: Could not load file or assembly EVManagedLibrary.dll.TECH228788
In rare circumstances Domino delivery reports archived by Enterprise Vault prior to EV 8.0 cannot be opened from Compliance and Discovery AcceleratorTECH225760
Enterprise Vault for Domino: Store and Cancel buttons do not work for Lotus Notes / IBM Notes installed on MAC OS XTECH217395
NSF Import fails with 'Domino Server is unavailable' if the target user's mailbox has been deletedTECH208870
Enterprise Vault for Domino: from Lotus Notes it is not possible to the see content of "display / conversation" when retrieving EV archived itemsTECH206856
Enterprise Vault for Domino: embedded attachments in Calendar and Mail item bodies cannot be opened; users are getting 'Note Item not found'TECH206075
Enterprise Vault for Domino: "from DWA/iNotes clicking the 'Delete All' button in the junk folder does not delete items as expected"TECH202591
Enterprise Vault for Domino: "from DWA/iNotes unable to properly forward or reply archived emails containing attachments with CJK characters"TECH202463
Enterprise Vault for Domino, users are getting 'Notes error: Unknown OS error' and 'Module: EVLAUNCHDOCUMENT, Line: 76' retrieving archived emails from someone else Domino mailboxTECH201099
Enterprise Vault for Domino, encrypted emails cannot be opened from DWA/iNotesTECH200999
Enterprise Vault for Domino: "Unable to properly forward multiple items (archived or not) if EV template is in use"TECH196136
Lotus Notes Client loses access to archived items when a Mailbox is opened within Notes that is associated to a different Enterprise Vault SiteTECH176734
Domino Vault Cache temporary databases EVR_*.nsf could build up the EVDG folder Data\EV and they are not removed after their usageTECH185043
Duplicate Enterprise Vault hidden views could be created in Domino Mailboxes provisioned by Enterprise VaultTECH184891
Event ID 41206 - Error: Illegal SMTP address: invalid.smtpaddress@TECH183603
Mail-in Databases that are a member of a Domino Directory group have an alias fail to provision.TECH176019
When attempting to delete a shortcut within Domino Web Access the 'Ask User' behavior is utilized regardless of the ‘Shortcut Deletion’ setting in the Lotus Domino Desktop PolicyTECH170053
Enterprise Vault Domino Provisioning does not find Mail-In databases that are part of a Domino Group that is targeted for ProvisioningTECH169279
Lotus Domino Archiving task repeatedly archives message when mailbox policy does not create shortcuts / delete original AND item is in a Domino Retention Plan 'ARCHIVENOW' folder.TECH168028
Enterprise Vault for Microsoft SharePointArticle
Enterprise Vault (EV) SharePoint archiving can return an error in XML document if there is an invalid character found.TECH216682
EVSPShortcutManager is unable to recall items when the operating system and website language settings are differentTECH216573
Custom site layouts in Sharepoint may not display correctly for users with Read permissions on the siteTECH215239
When using EVSPShortcutManager to recall shortcuts every library in the Web Application fails with 'InsufficientPermissions (-10010)'TECH208278
Enterprise Vault (EV) is unable to archive SharePoint files if the url is blank.TECH202827
SharePoint archiving rules that include MetaData ‘Date’ criteria are not taken into account checking whether to archive a SharePoint library for eligible items causing less than expected to be archivedTECH158000
The ‘Show archived versions for this document’ link in SharePoint is not accurately displaying the archived versions of the document when the Archive has more than one Index VolumeTECH156714


Enterprise Vault Compliance AcceleratorArticle
 Resubmitted Accelerator Searches using less than 100 percent Sampling return unexpected resultsUnder Investigation
Compliance Accelerator Reviewer Activity Detail Report fails with error: Query execution failed for dataset 'CustomerDataset'TECH227807
Putting more than one consecutive question mark wild card in an email address in the To\From field prevents the search from being rejected or the search criteria viewed.TECH199094
Folder Delete permission through Monitored Employee Group assignment do not revoke properly when an individual is removed from the AD Group.TECH190311
Unable to run CA searches Subject and / or Content after upgrade Compliance Accelerator 10.0.0TECH188997
Synchronization error appears in the General tab of Symantec Enterprise Vault (EV) Compliance Accelerator (CA) Employee Groups.TECH184166


Enterprise Vault Discovery AcceleratorArticle
Custodian Manager's AD Synchronization never completes in an environment with multiple or very large Active Directory domains. TECH202081
Event ID 13360, "Arithmetic overflow occurred", error thrown attempting to apply Legal Holds in Symantec Enterprise Vault (EV) Discovery Accelerator (DA).TECH182409
ADSynchronization process appears to never finishTECH156481
A 'System.OutOfMemoryException' when attempting to open the properties of a custodianTECH156456
While searching on a large quantity of Index Volumes, the performance is extremely slow causing the User Interface to become unresponsiveTECH156425


Enterprise Vault Discovery CollectorArticle
Enterprise Vault Discovery Collector (EVDC) susceptibility to vulnerability CVE-2011-3192TECH181507


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