DFS data backed up via Shadow Copy completes successfully, however the job finishes without backing up the DFS data when the Staging area contains the same path as the share.

Problem

Shadow Copy Component backups which contain DFS user data complete successfully, however there is no data that is backed up. This issue occurs when the default DFS Staging Path directory \DFSRPrivate\Staging has been changed to use the same path as the replication folder.

Cause

This behavior is caused when the staging area has been changed so that it uses the same path as the replication folder. For example, if the replication folder is configured as D:\path, and the staging area is changed to E:\path, then any DFS data is excluded and not backed up.

The Replication Folder Path directory cannot be the same as the Staging Path directory or any subdirectory of the Staging Path directory, even when the volume drive letters are different. You also cannot configure a Staging Path directory on a root volume, which can cause the entire selection to be excluded from the backup. Any of these conflicts between the Staging Path directory and Replication Folder Path directory may cause DFSR data to be unintentionally excluded from the backup.

The staging area can be found in the DFS management console.

Solution

This issue is resolved in Backup Exec 2014 or later versions.

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2014 Rev 1786 Service Pack 1 (TECH216178).

 

To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec.

 

 

NOTE:  Symantec continues to focus on the current release and future releases; there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see http://www.symantec.com.

 

WORKAROUND:

Change the staging area for the replication folder to a different path. Ensure that the Replication Folder Path directory is different from the Staging Path directory. After changing the path, restart the DFS Replication service and run another backup. This backup should contain all of the DFS data.

 

 

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)