When cataloging a media it gives error "0xe0000904 - An error occurred while retrieving catalog information"

Problem

The following error is observed during a catalog media operation.

Error Message

0xe0000904 - An error occurred while retrieving catalog information.

UMI Code : V-79-57344-2308

Solution

  1. Move the affected media to retired media set.
  2. Delete the media from the retired media set.
  3. Inventory the media which was deleted from the retired media.
  4. Now catalog the media and it should give byte counts

Note: Deleting any media from the retired media set will not delete the file (.bkf) or erase any data from tape / backup-to-disk folder. When the device has been re-inventoried, it will be marked as "Imported Media", which is overwritable.

 

 

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