Applying legal holds causes StorageOnlineOpns process to consume excessive amounts of memory

Problem

Applying large quantities of legal holds simultaneously will cause the StorageOnlineOpns process to consume memory until the Enterprise Vault services become unresponsive.


Workaround

Regulate the quantity of legal holds being applied at any one instance in order to control the memory leak.
Scenario:
- As legal holds are being applied, the StorageOnlineOpns will consume memory and will continue to consume additional memory until the legal hold work for the case is complete; at which time the StorageOnlineOpns process is terminated and the memory released back to the application pool.  Legal holds for the next case can be applied.  These steps are to be repeated until all cases requiring legal holds have been completed.

Solution

This issue has been addressed as part of the following release:

 


Enterprise Vault 9.0.1 - Release Details
http://www.symantec.com/docs/TECH140373

Enterprise Vault 10.0 - Release Details
http://www.symantec.com/docs/TECH141422


Terms of use for this information are found in Legal Notices.

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