Upon BMR recovery of a Windows 2008 SP2 client using NetBackup Bare Metal Restore 7.0.1, a blank screen appears, and server cannot be accessed

Problem

After successful recovery of a Windows 2008 SP2 client, the Windows banner appears, eventually  drops to a blank screen. Within the blank (black) screen the mouse becomes visible but with no logon options. Multiple reboots or resets of the client will still give the same results.

Error Message

No error, a blank screen appears.

Cause

This behavior is due to BMR not properly copying in place on the client, a successfully restored system file required for the operating system to completely come online.

Solution

If this issue is experienced, please contact Symantec technical support, referencing this document ID and Etrack 2143165 to obtain a fix for this issue.


Applies To

Client NBU-BMR  7.0.1 Windows 2008 SP2

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