Invalidate "Original Message Class" cause Storage archive process to restarting for the Journal archive

Problem

When journal archiving the message that EV determines to have an invalid "Original Message Class" then Storage Archive process will restart during attempt to archive the message.

Error Message

Type:  Warning
Event:  6654
Category: Storage Server
Computer: EVServer01

Description: Storage Archive Server (1)  -  Restarting failed process
PID: 8836
Exit Code: <0xc0000417>
The process has failed abnormally and will be restarted automatically


12551 10:09:05.393 [4460] (StorageArchive) <6564> EV:M Original Message Class found: (null)

Solution

This issue has been addressed as part of the following release:


Enterprise Vault 9.0.1 - Release Details
http://www.symantec.com/docs/TECH140373 


Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)