BUG REPORT: DSSU duplications fail after upgrading a Windows master server to 7.0.1. Image Cleanup completes (Status 0) but is not expiring images.

Problem

Duplications fail with Status 191/44/213 after upgrading a Windows Master Server to 7.0.1. Image Cleanup completes (Status 0) but is not cleaning images.

Error Message

bpdbm log will display the following sequence of messages:

12:47:28.863 [10364.10564] <4> bpdbm: Call to OpenProcess failed.
12:47:28.863 [10364.10564] <2> logconnections: BPDBM ACCEPT FROM
169.254.250.221.58786 TO 169.254.250.221.1556 fd = 844

12:47:28.863 [10364.10564] <2> image_db: Q_IMAGE_FORK_LOCK_DBM
12:47:28.878 [10364.10564] <4> fork_lock_dbm: Starting to monitor copy
12:47:28.878 [10364.10564] <4> IsParentBpdbmDead: Unable to obtain handle to
parent process.
12:47:28.894 [10364.10564] <8> fork_lock_dbm: Finished monitoring copy because
parent bpdbm process died.
12:47:28.894 [10364.10564] <2> process_request: request complete: exit status
150 termination requested by administrator; query type: 110

Cause

Formal Resolution:
A hotfix for this issue for NetBackup 7.0.1 can be found attached to this document and should be installed on the NetBackup master server.

The formal resolution for this issue (Etrack 2107011) is included in the following release:

  • NetBackup Enterprise Server 7.1.

This release is now available.

Solution

Note: This TechNote contains legacy information only.  This hotfix is no longer publicly available, as its fixes are included in a more recent NetBackup release.  If this issue is experienced, the supported resolution is to upgrade NetBackup to the latest version and apply the latest maintenance release.

Symantec Bug ID: 2106924
Version:  NetBackup_7.0.1  

Installation Location:  Master Server

Installation Instructions:  
Please follow the EEB Installer instructions available on  http://support.veritas.com/docs/313221

Package Contents:
Please choose the appropriate platform after download:

eebinstaller.2106924.5.x86.exe                 Windows x86 Installation
eebinstaller.2106924.5.AMD64.exe            Windows x64 Installation

Deliverables:
--
\VERITAS\NetBackup\bin\bpdbm.exe


File checksum:
--
2549364670 1749504 AMD64/bpdbm.exe
1182812259 1253376 x86/bpdbm.exe


Recommended service state:  

Stop NetBackup Services on the Master server before applying.

 

 

Terms of use for this information are found in Legal Notices.

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