Enterprise Vault Admin Service stops unexpectedly when installed on SharePoint Server with Backup Exec Remote Agent

Problem

Enterprise Vault Admin Service stops unexpectedly when installed with BEWS RAWS on SPS server

Error Message

Event ID 7034 Enterprise Vault Admin Service stops unexpectedly

Cause

EV Admin Service is supposed to generate an XML overview of the EV environment when connections are made on port 136 to facilitate Backup Exec backups of entire EV environment. However, when the EV Admin service is installed on an SPS server it doesn't appear to respond properly to these requests to enumerate the entire environment and crashes.

The unexpected nature of this problem can mean it is difficult to predict the failures.   To prove that it is the connection on port 136 which triggers the crash, the following command can be used:

Sc control EnterpriseVaultAdminService 136

Solution

This issue has been addressed as part of the following release:


Enterprise Vault 9.0.3 - Release Details
http://www.symantec.com/docs/TECH147782


Enterprise Vault 10.0.1 - Release Details
http://www.symantec.com/docs/TECH147787 

 

Applies To

Win2008r2x64

Win2008x64

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