Enterprise Vault Admin Service stops unexpectedly when installed with BEWS RAWS on SPS server
Event ID 7034 Enterprise Vault Admin Service stops unexpectedly
EV Admin Service is supposed to generate an XML overview of the EV environment when connections are made on port 136 to facilitate Backup Exec backups of entire EV environment. However, when the EV Admin service is installed on an SPS server it doesn't appear to respond properly to these requests to enumerate the entire environment and crashes.
The unexpected nature of this problem can mean it is difficult to predict the failures. To prove that it is the connection on port 136 which triggers the crash, the following command can be used:
Sc control EnterpriseVaultAdminService 136
This issue has been addressed as part of the following release:
Enterprise Vault 9.0.3 - Release Details
Enterprise Vault 10.0.1 - Release Details