Job fails with error - Before you can back up this resource, you must purchase and install a license key for the appropriate Backup Exec agent

Problem

When backing up any licensed remote resources they may randomly fail for different jobs each time, and at different stages in the job if it is backing up multiple resources.

Error Message

0xe000fe3c - Before you can back up this resource, you must purchase and install a license key for the appropriate Backup Exec agent

 

Solution

This issue is Fixed in Backup Exec 2010 R3 Release.

 

WORKAROUND:

If you do "Retry Job Now" of the failed job or do "Run Now" for the scheduled job, the job will run successfully. You can also set up a rule in Tools | Error-handling rules to let the job run again if it fails with the described error.  Also, if possible try to change the scheduling so less jobs are starting at the exact same time.

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in earlier versions of the product(s) cited in this article. Symantec Corporation is committed to product quality and satisfied customers.
There are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time.  However, the issue has been addressed in the revision of the product specified at the end of this article.  
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see  http://www.symantec.com

Terms of use for this information are found in Legal Notices.

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