Actions for custom filtering rules are not being performed when the SMTP address of a mail in database is part of a distribution list.

Problem

This issue occurs when the SMTP address of a Mail-In database is a member of a distribution list and a custom filtering rule is configured to filter on the related distribution list. The result is that actions associated with the custom filtering rule are not performed.

To work around this issue perform the following:

 Add the SMTP address of the mail-in database to desired rule.

Example:

<RULE NAME="Benefits correspondence" ACTION="MARK_DO_NOT_ARCHIVE">

                          <RECIPIENTS>

                                                 <EA>mailindatabase@symantec.com</EA>

                          </RECIPIENTS>

Solution

This issue has been addressed as part of the following release:


Enterprise Vault 9.0.1 - Release Details
http://www.symantec.com/docs/TECH140373

Enterprise Vault 10.0 - Release Details
http://www.symantec.com/docs/TECH141422


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