Attachments are not being stripped from messages when they are archived.

  • Modified Date:
  • Article ID:000008336


Messages missing the PR_Body property are not archived
properly. When these messages are archived, the attachment is not stripped
from the message as per the mailbox archiving policy, and the size of the archived message
does not change from the original size.


This issue is evident when the mailbox archiving policy "Shortcut Content = Use message body".


Change the "Content of shortcut body" in the "Shortcut Content" tab of the mailbox archiving policy to "Customize".


Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see

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