Full Exchange backup with CPS and GRT enabled fail with "0xe00002f7 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information"

Problem

Full Exchange backups with CPS and GRT enabled fail with the following error: Unable to complete the operation for the selected resource using the specified options. The following error was returned when opening the Exchange Database file: '-515 The timestamp in the next log does not match the expected timestamp.

Error Message

Final error: 0xe00002f7 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information.

Solution

If CPS or GRT are not enable for the backup, the job will succeed.

Workaround:
Disable CPS and run incremental backups or turn off GRT.

 

Permanent Solution
This issue is resolved in Backup Exec 2010 R2 Hotfix 143746

 

 

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