A push install or manual install of the Backup Exec Remote Agent for Windows Systems (RAWS) on Windows 2008 R2 fails with the following error
1602: "The Installation Failed!"
This has been seen when the Backup Exec Remote Agent installer, located in <\BE\WinNT\Install\RAWSx64>, was retrieved by downloading the "Multi File Download" procedure from the Backup Exec Trialware Site. (Figure 1)
The "Multi File Download" Installer files for Backup Exec 2010 on the Trialware Site have passed tests that ensure they are consistent and viable for installation.
The issue is caused by corruption during download or by extraneous events not related to the Backup Exec Trialware site.
Be sure to follow the instructions for successfully retrieving and compiling the Backup Exec 2010 Installer (Multiple File Download).
Instructions for Multiple File Download:
Download the following files to the same directory:
- Backup Exec 2010 (1 of 4)
- Backup Exec 2010 (2 of 4)
- Backup Exec 2010 (3 of 4)
- Backup Exec 2010 (4 of 4)
- Backup Exec 2010 (CMD)