Mailboxes that were migrated from Exchange 2003 to Exchange 2007 or Exchange 2010 may not be processed by an Archive job

Problem

Mailboxes that were migrated from Exchange 2003 to Exchange 2007 or Exchange 2010 may not be processed by an Archive job

Error Message

When archiving email using the Backup Exec Archiving Option (BEAO) for email.  Some mailboxes may not be archived if they were migrated from Exchange 2003 to Exchange 2007 or 2010.


The job will contain the following message:
 
No backup sets were found for the following mailboxes that are included in one or more mailbox groups for the archive job. The associated Exchange mail stores may not be backed up, or the mailbox or user may have been deleted in the last 14 days.
 


Debug log will show:
[5096]     [USERNAME] - CExchMailboxQuery::QueryMailbox. Updated Mbx Cache for key: SERVERNAME.DOMAIN
[5096]     [USERNAME] - CExchMailboxQuery::QueryMailbox. Mbx: /O=FIRST ORGANIZATION/OU=FIRST
ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=USER not found in cache. So either not provisioned or does not exist. Not syncing
 

Cause

This issue is caused due to incorrect MailboxDN.

 

Solution

This issue is resolved by Backup Exec 2010 R2 Hotfix 143746

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