Backup of Exchange Information Store to a deduplication storage folder fails at the verify stage with the error "Access is denied."

Problem

Backup of Exchange Information Store to a deduplication storage folder fails at the verify stage with the error "Access is denied."

Error Message

Verify- \\EXCHANGE-SERVER\Microsoft Information Store\Storage Group
Access is denied.

Solution

Backup of Exchange Information Store to a de-duplication storage folder fails with the above mentioned error message.

Workaround:
No workaround available.

NOTE:
A supported hotfix has been made available for this issue. Please contact Symantec Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com .Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


 

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)