Backup Exec for Windows Remote Agent service (BEREMOTE.EXE) terminates when backing up Volume within Alternate Data Streams files during real time virus scan.

Problem

Backup Exec for Windows Remote Agent 2010 or 2012 service (BEREMOTE.EXE) terminates when backing up Volume within Alternate Data Streams files during real time virus scan, or backing up Volume managed by a Macintosh file and print sharing application ExtremeZ-IP and so on.

Error Message

Job Log Failure:

Job error: V-79-57344-34108 An unexpected error occurred when cleaning up snapshot volumes. Confirm that all snapped volumes are correctly resynchronized with the original volumes
Final error: 0xe00084f8 - The network connection to the Backup Exec Remote Agent has been lost. Check for network errors.

Application Log Error:

Log Name:   Application
Source:    Application Error
Event ID:   1000
Task Category: Application Crashing Events
Level:     Error
Description:
Faulting application name: beremote.exe, version: 13.0.2896.118, time stamp:
0x4bdef0ed
Faulting module name: MSVCR80.dll, version: 8.0.50727.4927, time stamp:
0x4a27427d
Exception code: 0xc0000005
Fault offset: 0x000000000001e26a
Faulting process id: 0xed0
Faulting application start time: 0x01cafaf2a25325ab
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path:
C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_
88dce9872fb18caf\MSVCR80.dll

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 

 

 

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