BUG REPORT: PureDisk 6.6 installation freezes when in the disk setup window on systems with a /dev/cciss device.

Problem

BUG REPORT: PureDisk 6.6 installation freezes when in the disk setup window on systems with a /dev/cciss device.

Solution

Overview:
PureDisk 6.6 installer freezes when in the disk setup window on systems with a /dev/cciss device.  This has been observed when installing the software on HP Servers.


Workaround:
If this issue is encountered an a formal resolution is not available or feasible to apply, please contact Technical Support, referencing this technote and Etrack 1856350 to obtain an emergency fix.


Formal Resolution:
Symantec has acknowledged that the above mentioned issue (Etrack 1856350) is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec is committed to product quality and satisfied customers.

This issue is scheduled to be addressed in the following release:
- PureDisk Remote Office Edition 6.6.1

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