A Drive\volume or Hyper-V VSS based backup operation may fail with a VSS Snapshot error.

Problem

A Drive\volume or Hyper-V VSS based backup operation may fail with a VSS Snapshot error.

 

Error Message

Backup- SERVER- AOFO: Initialization failure on: "VRTSRV::\\HOST\Hyper-V?HA?VM\VM_GUEST". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
V-79-10000-11217 - VSS Snapshot error. The Microsoft Volume Shadow Copy Service (VSS) snapshot failed.

ERROR 1:

V-79-32772-8966 Other Errors

Backup-  AOFO: Initialization failure on: "VRTSRV::\\SERVER9\Hyper-V?HA?VM\GUEST". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).

V-79-10000-11217 - VSS Snapshot error. The Microsoft Volume Shadow Copy Service (VSS) snapshot failed. Make sure that all provider services and tasks are running. Check the Windows Event Viewer for details.

APPLICATION/SYSTEM LOG ERRORS:


Source:        CAPIVSSProvider
Event ID:      1
BeginPrepareSnapshot called with LUN that does not have snapshot enabled, partition class = 0, partition type = 0, partition ID=00C0FFDA16F20000B559774B01000000.

Source:        CAPIVSSProvider
Event ID:      1
AreLunsSupported() called with nonexistent partition for LUN ('50123456789ABCDE'), device name=\\.\PHYSICALDRIVE0

ERROR 2:

Final error: 0x8004231f - 0x8004231f (2147754783)
Final error category: Other Errors
V-79-32772-8991

Backup- AOFO: Initialization failure on: "VRTSRV::\\SERVER9\Hyper-V?HA?VM\GUEST". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).

V-79-10000-11242 - VSS Snapshot error. Out of disk space, or could not find an NTFS volume while creating the snapshot. Microsoft Volume Shadow Copy Service (VSS) requires an NTFS volume with enough free disk space for each physical or virtual disk volume to cache the data that changes during the backup job.  Consult the Microsoft documentation for more information.

ERROR 3:

V-79-10000-11231 - VSS Snapshot error. Unable to get minimum quiet time for physical volumes. Reduce the activity on these volumes, or wait and run the backup when there is less activity on the volumes.

 

Cause

If there is a third party VSS provider installed such as "HP Storage Works MSA2000", then Backup Exec is incorrectly choosing the third party VSS provider or perform the VSS snapshot instead of Microsoft's VSS provider.  The job will then fail with either "Error 1" or "Error 2" as shown above.

 

Solution

 
Open the command prompt on the affected server and please enter the command vssadmin list providers if the output shows any third party provider other than 'Microsoft Software Shadow Copy provider 1.0' then the wrong provider is being used for the backup and the correct one manually needs to be selected.

1. Under Settings in the Backup Job Properties Enable the Advanced Open File Option (AOFO) by checking "Use Advanced Open File Option"  and under Open file configuration select "Microsoft Volume Shadow Copy Service Windows 2003 and later).

2. Scroll to "System - Use Microsoft Software Shadow Copy Provider" under Snapshot provider:

3. Rerun the backup job and it will be successful.


NOTE:  In some instances the third party Snapshot provider may need to be uninstalled from the System. If the 3rd party VSS provider can't be removed form the System Please contact Symantec Technical Support.
 
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please
 

 

 

Applies To

Windows Server 2003

 

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