Using Enterprise Vault (EV) for Lotus Domino targeting users within Organizational Unit (OU) where OU name contains UNICODE character results in error.

Problem

Using Enterprise Vault (EV) for Lotus Domino targeting users within Organizational Unit (OU) where OU name contains UNICODE character results in error.

Users are not able to retrieve archived items getting the error "You are not authorized to perform that operation"

Error Message

Event ID: 13360 An error was detected while accessing the Vault Database 'EnterpriseVaultDirectory' (Internal reference: .\ADODataAccess.cpp (CADODataAccess::ExecuteSQLCommand) [lines {1379,1381,1396,1414}] built Mar 25 13:23:31 2009):  Description: The XML parse error 0xc00ce50d occurred on line number 1, near the XML text "<?xml version="1.0" encoding="UTF-16"?><list><entity name = "CN=UserName/OU=A&B/O=ABC@Domain"/></list>". SQL Command:  CheckAccessToVaultWithDominoACL

Source: Microsoft OLE DB Provider for SQL Server
Number: 0x80040e14
SQL State: 01000
Native Error: 00006601
HRESULT 0x80040e14
V-437-13360
 

Event ID: 8453 The EnterpriseVault.DirectoryService object reported an error.
The error code was 0x80040e14
V-437-8453

Cause

On Domino environments where the OU name contains UNICODE characters, i.e A&B, the EV stored procedure checks against the users within such OU fail

Solution

This issue has been addressed in the following release:

Enterprise Vault 9.0 and higher
http://www.symantec.com/docs/DOC2774  

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