Archive Explorer opens with a 30 second delay when opening from within Microsoft Outlook the first time. All subsequent calls are successful and fast

Problem

When Microsoft Outlook is opened there is a 30 second delay when opening Archive Explorer from within Microsoft Outlook the first time. All subsequent calls to Archive Explorer are successful and open fast, only the initial connection has the delay

Error Message

No specific error is displayed to the end user

Cause

1. Start Microsoft Outlook
2. Ensure that the Enterprise Vault Client logging is set to Maximum tracing
3. Restart Microsoft Outlook if the logging level in Step 2 was changed
4. Click on either Archive Explorer or Integrated Search
5. Open the Client log and search for the line:-

pCmdBars->Count = ??

If there is a delay after the above line then this technote is relevant. For example a 30 second delay would show as follows in the client trace:-

06/04/2010 20:40:08.493[1148]: pCmdBars->Count = 23
06/04/2010 20:40:38.965[1148]: Our control was created

 

Solution


Workarounds Available

1. Make the user a local administrator of the client
2. Start the Telephony Service
3. Change the Enterprise Vault policy setting Launch Archive Explorer or Search behavior to Separate Browser
 
Permanent Fix
 
To permanently fix this permissions need to be assigned to the Telephony Service. It is recommended that this be achieved via Group Policy. For Example:-
 
1. Create a Group Policy called AEDelay
2. Go to the setting - Computer Configuration - Windows Settings - Security Settings - System Services
3. Find the Telephony Service and double click on it.
4. Click Define this policy setting
5. If the services is not requires you can disable it at this stage
6. Click on Edit Security
7. Change INTERACTIVE from Read to Full Control
8. Click Apply
9. Either run gpupdate /force or wait for the GPO to be automatically applied
10. Test the client to ensure the delay is no longer experienced

Applies To

This issue has been seen in Terminal Services and Citrix environments

Terms of use for this information are found in Legal Notices.

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