Events 6287, 6835, 6838,7083 “failure writing to target file” when trying to restore an archived element

  • Article ID:100001591
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When attempting to recall or copy and paste a placeholder the element does not get successfully recalled or copied.
This applies to placeholders either from Outlook and/or, if File System archiving (FSA) is used to placeholders from FSA.

Also when an element is clicked on to be restored either from Archive Explorer or search this is not successful.
"Error 0x800710FE: This file is currently not available for use on this computer"


Error Message

Archive Explorer error when opening:

Could not show this item. Try again. If it still fails, contact your Help Desk.
An internal error occurred on the web server.
Error -2147024864
Archive Explorer error when restoring to a folder:
Failed to copy item '<EMAIL  SUBJECT>'
Reason: -Could not copy item to selected folder
Click 'OK' to continue or 'Cancel' to stop the operation.

EV  Server Errors in Event Viewer:

Event ID  6287
Category:  Web Application (WP)
Description: Unable to fetch item from "<evservername>"
Reason: The process cannot access the file because it is being user by another process. (0x80070020)
Reference: (GOAFS)


Event ID: 6287
"unable to fetch item from "evault03.COM",
Reason: Failed to extract CAB file. (0xc0041b0f)

Event: 6835
Category: Storage Online
Description: Failed to extract CAB file.
Reason: FDI Error. Failure writing to target file
CAB File: D:\EVStores\VSPTN1\2008\09\23\Collection12.CAB

Note: This same event may also been seen with a Category of Migrator Server


Event ID  6838
Category: Migrator Server
Description: Failed to recall a Saveset from its Collection.
Reason: The system cannot find the file specified. (0x80070002)

Event ID  7083
Category: Storage Online
Description:  Retrieval of saveset failed.
Extended information: The process cannot access the file because it is being used by another process. (0x80070020)



The error can occur in the following scenario:

1. During the attempt to recall a Placeholder or using Archive Explorer to open an archived file, the above mentioned error will be logged in the Enterprise Vault (EV) event logs.  Additionally, the error below will occur:
GetOnlineAttachmentFileSize 0xC0041B0F  
2. Retrieving archived messages via a shortcut in Outlook (errors can vary)
3. Exporting archives to PST (same event id as mentioned above)
This specific error will be caused by a lack of disk space for the partition mentioned in the event; Ie. in this example drive D.  During the recall/retrieval process, EV will extract the contents of the cab and create a file with an extension of .ArchDvs.  When disk space is not sufficient, the process will fail.


There are two options to correct this issue:
1. Free up disk space by performing a search against the affected drive for any files with the extension of  .ArchDvs and deleting them. This however, is not a long term solution particularly when the partition is still open.
2. Move the vault stores to a different drive following the instructions in 000028294 under Related Articles below

Related Articles

How to Move a Vault Store Partition or Vault Store

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