Backup Exec Remote Agent for Windows installation fails with an unexpected error: Invalid Class
Event Source: .NET Runtime 2.0 Error Reporting
Event Category: None
Event ID: 5000
Description: EventType clr20r3, P1 _setup.exe, P2 220.127.116.11, P3 4b17cf73, P4 s
ERROR: Installation failed with error -532459699. GetLastError = :
During push installation of Backup Exec Remote Agent for Windows System, following error is observed :
"WMI is not accessible or disabled or may be blocked by the firewall" or " fails with error 1603"
During local installation of Backup Exec Remote Agent for Windows System, the following error is observed :
The install failed with an unexpected error:
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext() at Symantec.BackupExec.AgentSeqDlgs.AgentInstaller.GetVMwareGuest() at Symantec.BackupExec.AgentSeqDlgs.AgentInstaller.GetMSICommandLine() at Symantec.IFrameSDK.Iframe2.ProductInstaller.StartInstall(BaseDialog dlg) at Symantec.BackupExec.AgentSeqDlgs.AgentInstaller.StartInstall(BaseDialog dlg) at Symantec.IFrameSDK.Iframe2.MultiProductInstaller.Install_Product_Thread() at System.Threading.ThreadHelper.ThreadStart_Context(Object state) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Threading.ThreadHelper.ThreadStart() 04-13-2010,08:52:04 : If this install is being run from a network share, copying the media locally and retrying the install may resolve this issue.
ERROR: Installation failed with error -532459699. GetLastError = :0
Other errors observed:
The install failed with an unexpected error: Object reference not set to an instance of an object.
ERROR: Installation failed with error -1073741819. GetLastError = :0
WMI Service is not started and the properties of WMI Control shows Invalid class or Access Denied.
Solution 1 :- Start WMI Service
Check the Windows services snap-in and verify that the Windows Management Instrumentation service is started and running.
Solution 2: Corrupt WMI
If there are any issues found with WMI, take corrective action and resolve the issues with WMI.
Solution 3: Add the service account into the Local Administrator's Group
Verify that the account being used to perform the installations is a part of the local administrator's group.
Solution 4: Install Microsoft Dot Net Version 2 Service Pack 2
Solution 5: Install Service Pack 1 for Backup Exec 2010