Application GRT enabled Backup of virtual machine fails with error "Cannot backup directory \zzzVirtApp000zzz and its subdirectories" when both Exchange and SQL are installed on the virtual machine

Problem

Application Granular Restore Technology (GRT) enabled Backup of Virtual machine fails when both Exchange and SQL are installed on the virtual machine with error "Cannot backup directory \zzzVirtApp000zzz and its subdirectories".

Error Message

Final error: 0xe0009741 - Failed to mount one or more virtual disk images. Restores that use Granular Recovery Technology may not be available from this backup set.
Final error category: Resource Errors.

Error. Cannot backup directory \zzzVirtApp000zzz and its subdirectories.

 

Cause

This issue will come up when both Exchange and SQL are installed on the Virtual Machine being backed up. This will come up for virtual machine hosted on Hyper-V as well as on VMware ESX server.

Solution

This issue has been resolved in the latest service pack available for Backup Exec 2010.  See Related Articles Section below for more information.

 

 

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)