Unable to open password protected recovery points using the Granular Restore Option with Backup Exec System Recovery and System Recovery.
When attempting to open a password protected recovery point using the Granular Restore Option, the password is not accepted (Figure 1). The same recovery point can be mounted successfully and also opened using the recovery point browser.
This issue affects all levels of AES encryption (128-bit, 192-bit & 256-bit).
NOTE: This issue has been seen in Symantec System Recovery (SSR) 2011. The paragraph below relates to SSR 2011:
A supported hotfix has been made available for this issue. Please contact Symantec Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.