Deduplication Storage Folder shows offline if the postgresql-8.3 service is not started in Backup Exec 2010.

Problem

Deduplication Storage Folder shows offline if the postgresql-8.3 service is not started in Backup Exec 2010.

Error Message

Windows could not start the Backup Exec Deduplication Engine service. Error 1068: The dependency service or group failed to start.

Cause

When Deduplication option is selected for the installation it installs the postgresql and creates a local user purediskdbuser on the Media Server and the postgresql-8.3 service runs under purediskdbuser account. If due to any reason the account's password is changed the same has to be modified in the services credential for postgresql-8.3 service. Backup Exec Deduplication Engine service is dependent on postgresql-8.3 service and it would fail to start with the error (Figure 1)

Figure 1:

Solution


NOTE
: If Backup Exec version is 2010 R2 and above please refer the article http://www.symantec.com/docs/TECH138172
 
1. Provide the correct password for the account .\purediskdbuser and restart the postgresql-8.3 service

2. If the password is not known, Reset the password through Local Users and Groups under Configuration in Server Manager for the purediskdbuser

3. Apply the changed password to the postgresql-8.3 service

4. Restart the postgresql-8.3 service

5. Start the Backup Exec Deduplication Engine service

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