'Error encountered while attempting to prepare the Message Store 'Mailbox Store (SERVER01)' when opening a recovery point using the Granular Restore Option (GRO).

Problem

When attempting to open a recovery point using the Granular Restore Option (GRO) in Backup Exec System Recovery (BESR), the error below is seen (Figure 1).

Error Message

Figure 1:

Solution

This issue is resolved in Service Pack 4 (9.0.4) for Backup Exec System Recovery (BESR).


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