GRT enabled backup of a clustered Exchange resource fails with 0xe00002f7 - Cannot extract mailbox messages from the Exchange backup

Problem

When backing up Microsoft Exchange with GRT enabled: e00002f7 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information.

Error Message

 e00002f7 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information.

Cause

This will occur when the backup is going to Tape Media. 

Solution

This issue is resolved by excluding the Backup Exec temp directory C:\Temp\Backup Exec on the Exchange server from anti-virus active scan.
 

Workaround:

If the Microsoft  Exchange database is part of a cluster,  then try to backup from the active copy.


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