'Access is denied' message is returned when attempting to add a folder target to a File System Archiving (FSA) volume using a remote Vault Administration Console (VAC).
Failed to save or update details for folder 'FolderName' in the Directory Service. Could not mark the folder with File System Archiving information. Access is denied.
Use a VAC that is located on an EV server running the Enterprise Vault Directory Service to add the folder target.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.
There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com.