The JournalDelete table items will not get removed properly if items are found to be on hold.

Problem

The JournalDelete table items will not get removed properly if items are found to be on hold.

Error Message

The deletion of the item is not currently permitted. Either the item is on hold, or its retention category does not allow deletions, or a compliance device retention period prevents it from being deleted.


This issue can occur if items are in the JournalDelete table and are on hold in the HoldSaveset table. The exception will cause the StorageDelete thread to terminate and items will not be removed from the JournalDelete table properly 


A Dtrace of the StorageDelete process will show the following. For more information on Dtrace please refer to the link in the Related Documents section.

(StorageDelete) <964> EV:M CVault::DeleteSaveset (Exit) |The deletion of the item is not currently permitted. Either the item is on hold, or its retention category does not allow deletions, or a compliance device retention period prevents it from being deleted. [0xc0041a57] |

(StorageDelete) <964> EV:M CStoreAccessor::DeleteItem (Exit) |The deletion of the item is not currently permitted. Either the item is on hold, or its retention category does not allow deletions, or a compliance device retention period prevents it from being deleted. [0xc0041a57] |

(StorageDelete) <964> EV:L CStore::~CStore (Entry) |

(StorageDelete) <964> EV:L CStore::CloseVault (Entry) |

(StorageDelete) <964> EV:L CVault::~CVault (Entry) |

(StorageDelete) <964> EV:M CVault::~CVault (Exit) |Exception occurred. [0x80020009] |

(StorageDelete) <964> EV:L CExclusiveUseThread::EndExclusiveUse (Entry) |

(StorageDelete) <964> EV:M CExclusiveUseThread::EndExclusiveUse (Exit) |Exception occurred. [0x80020009] |

(StorageDelete) <964> EV:M CStore::CloseVault (Exit) |Exception occurred. [0x80020009] |

Solution

This issue has been addressed as part of the following release:

 
Enterprise Vault 8.0 SP5 - Release Details
 
 
Enterprise Vault 9.0 - Release Details

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