Event ID 6592, "Abnormal error occurred Reference: GOPV/dt" is reported for certain e-mail items.

Problem

During an archiving run, an Event ID 6592, "Abnormal error occurred Reference: GOPV/dt" is reported for certain e-mail items.

Prior to Enterprise Vault 8.0 SP4 the problematic messages will not archive. For Enterprise Vault 8.0 SP4 and later the problematic messages do get archived.

Error Message

When attempting to archive e-mail items, an Event ID 6592, "Abnormal error occurred," may be reported in the Enterprise Vault event log.  
Additionally, a D-Trace of the StorageArchive process may report these errors:
 
V-437-6592
 
(StorageArchive) . CMAPIMsgTraverser::GetMsgProperty (Entry) 
(StorageArchive) . CMAPIMsgTraverser::GetMsgProperty (Entry) 
(StorageArchive) . CMAPIMsgTraverser::GetMsgProperty (Exit). hr=Catastrophic failure  [0x8000ffff] 
(StorageArchive) . CMAPIMsgTraverser::GetMsgProperty (Exit). hr=Catastrophic failure  [0x8000ffff] 

Solution

Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com.


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