'Error when reading user preferences' is seen when clicking on the 'Manage Tasks' tab in Backup Exec System Recovery Management Solution (BESR-MS).
Symantec Corporation has acknowledged that the above-mentioned issue is present in earlier versions listed under the Product(s) Section of this article. Symantec Corporation is committed to product quality and satisfied customers.
There are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. However, the issue has been addressed in the revision of the product specified at the end of this article.
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see http://www.symantec.com