Backup Exec for Windows 2010 console will not launch after installing a hotfix manually or thru LiveUpdate due to a pending reboot request.
Backup Exec cannot start because there is a pending request from the Backup Exec Installation to restart the computer. Restart the computer, and then start Backup Exec.
After installing a Backup Exec for Windows 2010 hotfix using LiveUpdate or manually patching Backup Exec the console will not open due to a pending reboot request (FIGURE 1).
1) Open Registry Editor (Start - Run - Regedit)
2) Backup the contents of HKEY_LOCAL_MACHINE\SOFTWARE\Symantec
3) Delete registry keys HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\PatchReboot and/or HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Reboot (FIGURE 2)
NOTE: A Backup Exec Alert is generated after installing a Backup Exec HOTFIX or Service Pack to reboot the server. Symantec recommends to reboot the Backup Exec media server after installation of Backup Exec hotfixes and service packs.
The above mentioned issue has now been fixed by way of a hotfix. Please refer the Related Documents section for more information.