BUG REPORT: PureDisk Agent backups fail, causing the C:\ drive to fill up on the PureDisk Agent with a large polist.po, causing the application to crash.

Problem

BUG REPORT: PureDisk Agent backups fail, causing the C:\ drive to fill up on the PureDisk Agent with a large polist.po, causing the application to crash.

Solution

Bug: 1959310

Symptoms:
The problem is noted to occur in PureDisk version 6.6.0.2.

The problem occurs when a job fails whilst creating or processing the polist, causing PureDisk to run step PutRecoveryPOList

Log Files:
The job log will show:
[2010-Feb-16 22:44:06 EST] *** Start: PutRecoveryPOList ***
[2010-Feb-16 22:44:06 EST] --- Get Recovery POList ---

...

*** Supportability Summary ***
jobid                 = 477
jobstepid             = 2513
agentid               = 9
hostname              = XXXXXX
starttimejobstep      = February 16, 2010, 10:43 pm
endtimejobstep        = February 16, 2010, 10:44 pm
workflowstepname      = GetRecoveryPolist
status                = ERROR

...

[2010-Feb-16 22:44:12 EST] *** Start: FinishBackup ***
[2010-Feb-16 22:44:12 EST] Import of POList in Metabase did not complete successfully. Not setting dataselection to clean
[2010-Feb-16 22:44:12 EST] --- Finish Progress Logging ---

Workaround:
If this issue is experienced, please contact Symantec technical support, referencing this document ID and Etrack 1959280 to obtain a fix for this issue.

ETA of Fix:
The formal resolution to this issue (Etrack 1959310) is included in the following release:
  • PureDisk 6.6 Hotfix 3 (6.6.0.3)
PureDisk 6.6.0.3 is available at the following link:
 http://www.symantec.com/business/support/downloads.jsp?pid=52672


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