A restore job fails with 0xe0009744 when restoring individual items such as files or folders in the backed up 2nd VMDK file or later of a virtual machine.
Final error: 0xe0009744 - At least one directory in the backup set contains items that are not supported by Granular Recovery Technology (GRT). Granular restores cannot be performed for these items.
A restore job fails with 0xe0009744 when restoring individual items such as files or folders in the backed up 2nd VMDK file or later of a virtual machine.. (Figure 1)
This is an issue of Granular Recovery Technology (GRT) only. As of today, the following is being confirmed.
- The symptom does not affect the 1st VMDK file including C drive or partitioned drives. The individual items in the 1st VMDK file can be restored successfully.
- All the backed up VMDK files can be restored.
Please restore VMDK files using "VMware Redirection" to temporary virtual machine of ESX server (Figure 2 and 3), and add them to the virtual machine (Figure 4). You are able to find individual items (Figure 5).
Figure 2 - Select VMDK files in "Selection".
Figure 3 - Redirect VMware sets in "VMware Redirection".
Figure 4 - Add the restored VMDK files in "Virtual Machine Properties" of vSphere Client.
Figure 5 - Find individual items.