A restore job fails with 0xe0009744 when restoring individual items such as files or folders in the backed up 2nd VMDK file or later of a virtual machine.

Problem

A restore job fails with 0xe0009744 when restoring individual items such as files or folders in the backed up 2nd VMDK file or later of a virtual machine.

Error Message

Final error: 0xe0009744 - At least one directory in the backup set contains items that are not supported by Granular Recovery Technology (GRT). Granular restores cannot be performed for these items.

A restore job fails with 0xe0009744 when restoring individual items such as files or folders in the backed up 2nd VMDK file or later of a virtual machine.. (Figure 1) 

Figure 1
  

Cause

This is an issue of Granular Recovery Technology (GRT) only. As of today, the following is being confirmed. 

  • The symptom does not affect the 1st VMDK file including C drive or partitioned drives. The individual items in the 1st VMDK file can be restored successfully.
  • All the backed up VMDK files can be restored.

Solution

This issue has been resolved with Hotfix 344584. See the related documents for download information.


Workaround:

Please restore VMDK files using "VMware Redirection" to temporary virtual machine of ESX server (Figure 2 and 3), and add them to the virtual machine (Figure 4). You are able to find individual items (Figure 5).

Figure 2 - Select VMDK files in "Selection".
 

Figure 3 - Redirect VMware sets in "VMware Redirection".
 

Figure 4 - Add the restored VMDK files in "Virtual Machine Properties" of vSphere Client.
 

Figure 5 - Find individual items.
 





 
 

 

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