When using the 'Export archives to their original mailboxes' within the Export Archive Wizard an Event ID 6469 may generated.

Problem

When using the 'Export archives to their original mailboxes' within the Export Archive Wizard an Event ID 6469 may generated.

Error Message

A dtrace of MigratorServer will generate the following error when attempting to restore:

8397 19:07:05.589 CSavesetOnIStg::get_DocumentType (Entry)
8398 19:07:05.589 CSavesetOnIStg::get_DocumentType (Exit). hr=%1 could not be found. [0x80030002]

8536 19:07:05.667 CMessageExtractor::InitSetup (Exit). hr=Success [0]
8537 19:07:06.199 CMessageExtractor::ExtractMAPIMessage _com_error exception. hr=<0x8004010f>
8538 19:07:06.199 CMessageExtractor::ExtractMsg (Exit). hr=<0x8004010f>
8539 19:07:06.199 CSaveset2::ExtractMsg (Exit). hr=Success [0]
8540 19:07:06.199 CMAPISaveset2::InterfaceSupportsErrorInfo (Entry)
8541 19:07:06.199 CMAPISaveset2::InterfaceSupportsErrorInfo (Exit). hr=Success [0]
8542 19:07:06.199 CArchiveRestorer::RestoreSaveset (Exit) |Exception occurred. [0x80020009] |
8543 19:07:06.199 EV~E Event 6469 Event ID: 6469 An exception has occurred.| [Internal reference CArchiveRestorer/RS/ce] |

 

Solution

This issue has been addressed in the following release:

Enterprise Vault 9.0.3 - Release Details
http://www.symantec.com/docs/TECH147782

 

 

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)