Event 375 - AcceleratorService.exe does not release memory after export

Problem

AcceleratorService.exe does not release memory after export of large items causing an Event ID: 375 error System.OutOfMemoryException error

Error Message

Event ID: 375
An Error has occured when retrieving Item.
System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown.

Cause

During an export of items with large attachments, the AcceleratorService.exe memory usage grows. After the export has finished, only about half of the used memory is released. When another export with large attachments is tried, an error of 'System.OutOfMemoryException' is generated.

Workaround:
Restart the Enterprise Vault Accelerator Manager Service between exports, or break down the exports into smaller exports.

Solution

Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com.

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