Backup Exec System Recovery cannot discover hardware correctly due to an Error EC8F1780: Cannot successfully reconcile changes since last session. Error EC8F1772: The following component is not installed correctly: Symantec.Imaging.Imager.

Problem

Backup Exec System Recovery cannot discover hardware correctly due to an Error EC8F1780: Cannot successfully reconcile changes since last session. Error EC8F1772: The following component is not installed correctly: Symantec.Imaging.Imager.

Error Message

Error EC8F1780: Cannot successfully reconcile changes since last session. Error EC8F1772: The following component is not installed correctly: Symantec.Imaging.Imager.

Solution

 
To resolve the issue, perform the following steps:
 
 
1) Verify the VproImaging.dll exists in the directory C:\Program Files\Symantec\Backup Exec System Recovery\Agent\
 
2) Close out of the Backup Exec System Recovery console if open.
 
3)  Run the following command to register the DLL going to Start / Run:
 
regsvr32 "C:\Program Files\Symantec\Backup Exec System Recovery\Agent\vproimaging.dll"
 
4) Restart the Backup Exec System Recovery service.
 
5) Launch Backup Exec System Recovery and attempt to create a backup.
 

 
 

 

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