An install policy pushed from Symantec System Recovery Management Solution will not run on a client computer if the policy is already on the client in a Disabled state or there was a failed package install

Problem

An install policy pushed from Symantec System Recovery Management Solution (SSR-MS) or Backup Exec System Recovery Management Solution (BESR-MS) will not run on a client computer if the policy is already on the client in a Disabled state or there was a failed package install.

 

Cause

When an install policy goes into a Disabled state on the client computer, it will not attempt to retry a package installation sent to it by SSR-MS or BESR-MS even if the computer is deleted and re-added to the policy.

 

Solution

On the client computer, go through the following steps to clear the local cache of install policies.  This will cause the Symantec Management Agent to download and retry any install policies that have been assigned to it by SSR-MS or BESR-MS:

1.  Go into SERVICES.MSC on the client computer and Stop the Altiris Agent or Symantec Management Agent service.
 
2.  Browse to  the following location on the client computer:
C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\
 
3.  Delete all files and subfolders within the Software Delivery folder at the above path
 
4. Start the the Altiris Agent or Symantec Management Agent service.
 

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)