Enterprise Vault Event 3305 Errors - Troubleshooting Digest

Description

Information on resolving the most common problems related to Enterprise Vault (EV) Event ID 3305/ V-437-3305. Event 3305 can occur in EV for numerous reasons with many accompanying event IDs.  Event 3305 generates when the EV server cannot access the EV system mailbox.

The table below illustrates more information about the error.  Pay close attention to the event category, exception and description line within the Event ID.  These identifiers help determine the cause of the error and point to the resolution.
 

Sample EventExampleDescription
Event ID3305Relates to the Symantec Enterprise Vault Error message number
Event or Task CategoryArchive Task, Journal Task or Public Folder TaskIdentifies the Enterprise Vault process that generated the error
DescriptionThe Task 'X' failed to log on to Exchange server 'X'. Ensure that the server is running and that the Vault account has sufficient permissions on the serverIllustrates that a program fault occurred at the time of execution


This Event ID might be generated under several scenarios. Click on any of the technotes in the list below for links to available solutions:
 

Description of IssueArticle #
Event 3305 and 2256, 2258 or 2949: Archiving task fails to start due to Exchange permissionsTECH42988
Event 3305 and 2256, 2258 or 2949: Archiving task fails to start due to address list access issuesTECH61184
Event 3305 and 2256, 2258 or 2949: Archiving task fails to start due to incorrect stored credentialsTECH150585
Event 3305 and 2256, 2258 or 2949: Archiving task fails due to Exchange unavailabilityTECH64757
Event 3305 and 2256, 2258 or 2949: Archiving task fails when Exchange set to use RPC encryptionTECH153405
Event 3305 and 2256, 2258 or 2949: Archiving task fails to connect when using a Network Load Balancer (NLB)TECH146340
Event 3305 and 2256, 2258 or 2949: Varonis Auditing Software monitoring Exchange 2010 CAS Servers causing Archiving tasks to fail.TECH191097
Event 3305 and 2256, 2258 or 2949: Archiving tasks fail due to corrupt or excessive number of Outlook mail profilesTECH190174
Event 3305 and 2258: The Journal Archiving task and the JournalMailboxManager process get into an Exclusive Lock problem race conditionTECH216602

 

 

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