Enterprise Vault Event 2256 Errors - Troubleshooting Digest

Description

Information on resolving the most common problems related to Enterprise Vault (EV) Event ID 2256 / V-437-2256. Event 2256 can occur in EV for numerous reasons with many accompanying event IDs.  Event ID 2256 generates when the EV Mailbox Archiving task fails or fails upon start-up.


The table below illustrates more information about the error.  Pay close attention to the event category, exception and description within the Event ID.  These identifiers help determine the cause of the error and point to the resolution.
 

Sample EventExampleDescription
Event ID2256Relates to the Symantec Enterprise Vault Error message number
Event or Task CategoryArchive TaskIdentifies the Enterprise Vault process that generated the error
DescriptionThe Archiving Task 'XXXX' could not be started due to startup errors.Illustrates that a program fault occurred at the time of execution


Solutions for Event 2256 have been separated into two distinct tables:
 

  • Table 1:  Provides technical solutions that contain Event 2256 without Event 3305
  • Table 2:  Provides technical solutions that contain Event 2256 in conjunction with Event 3305

 

 
Table 1: Description of IssueArticle #
Event 2256, 2258, 2949, 40966, 2949, 4206, 41293 and 2737: Error with the Enterprise Vault Services after an uninstall of the Enterprise Vault Client from the serverTECH178024
Event 2256, 2258 or 2949: Archiving task fails due to global catalogue connectivity issuesTECH73314
Event 3220 and 2256, 2258 or 2949: Archiving tasks fail during startup referring to MSMQTECH169549
Event 3418 and 2256, 2258 or 2949: Archiving task fails for Exchange 2010 due to an incorrect version of Outlook installedTECH165914
Event 2256, 2258 or 2949: Archiving task fails due to incorrect SQL database configurationTECH222930

 


 

In addition, the below solutions referenced contain both Event 2256 along with Event 3305

 
Table 2: Description of IssueArticle #
Event 3305 and 2256, 2258 or 2949: Archiving task fails to start due to Exchange permissionsTECH42988
Event 3305 and 2256, 2258 or 2949: Archiving task fails to start due to address list access issuesTECH61184
Event 3305 and 2256, 2258 or 2949: Archiving task fails to start due to incorrect stored credentialsTECH150585
Event 3305 and 2256, 2258 or 2949: Archiving task fails due to Exchange unavailabilityTECH64757
Event 3305 and 2256, 2258 or 2949: Archiving task fails when Exchange set to use RPC encryptionTECH153405
Event 3305 and 2256, 2258 or 2949: Archiving task fails to connect when using a Network Load Balancer (NLB)TECH146340
Event 3305 and 2256, 2258 or 2949: Varonis Auditing Software monitoring Exchange 2010 CAS Servers causing Archiving tasks to fail.TECH191097
Event 3305 and 2256, 2258 or 2949: Archiving tasks fail due to corrupt or excessive number of Outlook mail profilesTECH190174

 

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