How to Obtain the Installation Download for eDiscovery Platform

  • Article ID:100038298
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New Software Builds / Service Packs are available via the Licensing portal on the MyVeritas site. Before proceeding to download the software package, obtain a serial number or have your entitlement ID. Refer to the FAQ section for additional information.

  1. Navigate to
  2. Sign into MyVertias
  3. Click the Licensing tab at the top of the page
  4. Click Entitlements
  5. Choose your Entitlement ID
Note:   If you do know or could not find your Entitlement ID , select Register an entitlement to enter your serial number.
  1. Select Download

For more information on how to obtain licensing keys and installation downloads refer to


Frequently Asked Questions (FAQ):

  • What do I do if I cannot find my product on the Product Download page?
    It is possible that the software is listed under a different name than you expected or that it is associated to a different serial number. If you still cannot find it, contact Customer Support.
  • Where can I find my serial number?
    You can find your serial number on the License Certificate you received with your initial purchase or on your Version Upgrade notification. Vouchers require registration via the Licensing Portal in order to receive a serial number. If you need help locating your serial number, please contact Customer Support.
  • Where can I get older versions of the software?
    You will receive access to the most recent version of the software at the time of purchase. If you are current on maintenance/support on the license, you will have access to upgrades to which you are entitled via your Version Upgrade serial number. Older versions than what you purchased may not be available. For more information, please contact Customer Support.
  • What if my download doesn't complete?
    For a complete download, start the download again. If you have any problems, contact Customer Support.
  • How long will my download take?
    Your download time of the files depend on the size of the file, the speed of your connection, and the amount of traffic on the Internet. For approximate times, check the Estimated Times and Details of the file on the Product Download page.
  • Are serial numbers version specific?
    Yes, each serial number is version specific. For example, if a 7.1.x serial number is entered 8.x files would not be displayed.


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